Book Personalization Supervisor I - 2nd Shift

• Passport book and card personalization
• Verification of accuracy of printed data and quality of personalized passport books, and cards
• Proper delivery of passports, and cards to applicants
• Operation of automated postal machines and coordination of all mail pick-ups by the USPS and private carriers
• Sets work priorities and assures smooth transition of all work between departments
• Monitors department production and makes necessary adjustments to ensure production goals are being met
• Assigns and reviews work of subordinates
• Interprets policies/procedures and establishes goals for subordinates
• Monitors employee production for quality and quantity
• Tracks employee time and attendance
• Conducts performance appraisals and makes recommendations for salary reviews
• Counsels employees regarding job performance and conducts disciplinary actions as required
• Assists in recruiting and hiring process for department
• Conducts training for department, to include but not limited to, work procedures, regulations, and proper postal requirements
• Interfaces with CGI and Department of State managers on regular basis

Required qualifications to be successful in this role
• U.S. Citizenship
• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal,
Education, Employment, and Credit Checks
• Ability to obtain and maintain Moderate Risk Public Trust security clearance
• Bachelor's degree plus 3 years of experience supervising a staff in a production environment OR 5 years of direct supervision of at least 5 people in a production environment
• Excellent verbal and written communication skills
• Advanced functionality in MS office applications, including Excel and Word

Additional Requirements: Must be able to lift and carry 35 pounds, repetitively.

OPTIONAL: Desired qualifications/non-essential skills required
Experience working in a quota-based production environment such as manufacturing and call centers.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $48,500 - $63,100.

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Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

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Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.