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Capital One

Pr. Process Specialist, Strategy

San Pedro, Philippines

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Pr. Process Specialist, Strategy


  • To manage/support strategic initiatives of the organization. This role is responsible for the administration of the different strategy management processes including but not limited to gathering information, shaping objectives, and delivery of initiatives. This role will also support the organization as we continuously evolve the team's management system.

General Responsibilities:

  • Strategy management process support

    • Gather and analyzes trends and insights to help shape strategies and assist in development of objectives and key results
    • Support the development and facilitation of strategic planning framework
    • Develop materials and reports needed for different management systems
    • Aid in integrating and carrying out of strategies by working with different stakeholders
    • Deliver initiatives by applying appropriate planning, coordination and partnership across different teams
    • Communicate progress, updates and topics of interest to the team, stakeholders and leadership team
  • Organizational Collaboration

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  • Collaborate with cross functional teams and drives integrated output
  • Manages multiple groups in project/initiative set-up and execution to ensure proper structure and governance is in place
  • Maintain relationships with other strategy teams and supports the Chief of Staff Office
  • Information management and process improvement

    • Information management and analysis by leveraging trends from various reliable channels/sources and dynamics to provide key insights, data points, and changes
    • Guides the development and periodic review of the standards and reference materials of the team and processes we are responsible for
    • Stay current of best practices and opportunities for improvement
    • Help manage documentation and audit process
  • May be assigned / rotated across related sub-functions including but not limited to sub-functions within Process management
  • All other job-related duties that may be assigned from time to time

  • Basic Qualifications:

    • Educational Background: College graduate or equivalent work experience
    • Professional Experience: 3 years of relevant working experience in a call center environment
    • Skills Required:

      • People management skills, including team formation, collaboration, and influencing
      • Results orientation with a bias for action, versatility, and adaptability
      • Strong quantitative, analytic and project management skills
      • Effectively communicates key messages for projects
      • With solid background in systematically manage and assessing as well as reporting risks/issues associated with each project/initiative
      • Thrives in an environment with changing priorities
      • Proficient in Microsoft Office (MS Word, Excel and PowerPoint)

    Preferred Qualifications:

    • Project Manager Professional (PMP) Certification is an advantage

    No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

    Client-provided location(s): Muntinlupa, Metro Manila, Philippines
    Job ID: capital-R183926
    Employment Type: Full Time

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Health Reimbursement Account
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • FSA
      • FSA With Employer Contribution
      • HSA
      • HSA With Employer Contribution
      • On-Site Gym
      • Pet Insurance
      • Mental Health Benefits
      • Virtual Fitness Classes
    • Parental Benefits

      • Fertility Benefits
      • Adoption Assistance Program
      • Family Support Resources
      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • Adoption Leave
    • Work Flexibility

      • Flexible Work Hours
      • Remote Work Opportunities
      • Hybrid Work Opportunities
    • Office Life and Perks

      • Commuter Benefits Program
      • Casual Dress
      • Happy Hours
      • Snacks
      • Company Outings
      • On-Site Cafeteria
      • Holiday Events
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Leave of Absence
      • Volunteer Time Off
    • Financial and Retirement

      • 401(K) With Company Matching
      • Stock Purchase Program
      • Performance Bonus
      • Relocation Assistance
      • Financial Counseling
      • Profit Sharing
    • Professional Development

      • Tuition Reimbursement
      • Promote From Within
      • Mentor Program
      • Shadowing Opportunities
      • Access to Online Courses
      • Lunch and Learns
      • Internship Program
      • Work Visa Sponsorship
      • Leadership Training Program
      • Associate or Rotational Training Program
    • Diversity and Inclusion

      • Diversity, Equity, and Inclusion Program
      • Employee Resource Groups (ERG)
      • Founder led

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