Billing Analyst

About the team & opportunity

What's so great about working on Calendly's Operations team?

We are the infrastructure of our business that allows us to scale to new heights.

Why do we need you? Well, we are looking for a Billing Analyst who will bring critical thinking, teamwork, and a strong work ethic. You will report to the Billing & Collections Manager, and will be responsible for all billing questions from customers and cross functional teams, provision orders, collaborate on projects and initiatives related to billing, and providing and detailing process improvements.

A day in the life of a Billing Analyst at Calendly

The day is filled with Slack channel fun, queries and updates! Team's are collaborating in full throttle via live calls and/or async. You may be working on a customer queue at one moment and the next you may be having conversations about a new initiative that will make Calendly best in-class. All of your co-workers are welcoming, smart, hard-workers, and understand the big picture and company goals. We live by our values and views. We also know how to have fun; be it at the company offsite where we bring the company together, our company all-hands where the live chat is short of dull or in one of our DEI (Diversity, Equity and Inclusion) group meetings and slack channels. There are coworkers here with similar passion as yours, and they are only a click away from becoming a connection.

• Be a primary point of contact for our customers when they need help or have questions about their subscription, providing very best Calendly billing support experience
• Navigate our billing systems to perform various activities for customers including but not limited to subscription activations, cancellations, changes, refunds, tax exemption assistance, billing information updates, etc.
• Connect with customers to provide invoice copies and request purchase orders as needed, with a customer service oriented attitude.
• Complete disputes/chargeback transactions in a timely manner
• Supports the accounts receivable and billing functions as needed

• Minimum of 2 years of billing experience, in a business to business and/or SaaS environment
• Prior experience with, or exposure to, customer billing and invoicing, highly preferred
• Bachelor's degree in Accounting (strongly preferred)
• Experience using Zendesk or similar system for ticket management
• Superior math skills and attention to detail
• Phenomenal written and verbal communication skills
• Experience with various systems in our Tech Stack (EX: Stripe, Chargebee, PayPal, Jira, Confluence, Profitwell, Slack, Zapier, etc.) (strongly preferred)
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

• This role has a consistent 5-day per week work schedule that will be Sunday - Thursday 9 am - 6 PM

• Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team. This is a great time to ask any initial questions you have about the company or the role.
• Next, we'll put you in direct contact with the hiring manager. You'll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.
• Then, you will perform an interview exercise, where you can highlight your skills.
• Next, or in parallel, you'll meet with your potential team members.
• Finally, we connect with those you've worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.