In this role, you will:
- Own the accurate and timely billing of approximately $900M of customer billings for 2024
- Lead individuals to ensure we meet monthly, quarterly and annual Billing KPIs
- Provide technical support with a customer service mindset to customer billing inquiries
- Ensure Sales Orders are processed timely and accurately in accordance with executed contracts, including confirming validity and accuracy of associated billing
- Meet monthly & quarterly close calendar deadlines to ensure all billing is processed in a timely manner
- Foster a continuous improvement mindset: automate the manual elements of the customer invoicing process
- Investigate transaction history and other support activities ensuring the related adjustments are supported with appropriate documentation and approval
- Analyze and resolve billing and pricing discrepancies while providing timely communication and documented support to both customers and internal stakeholders
- Setup, manage, and troubleshoot multiple customer portals for invoice submissions
- Collaborate closely with cross-functional teams to support the order-to-cash process
- Perform complex reconciliations with the Amazon Web Services partner account
- Act as the subject matter expert all billing related items
- Support Audit Requests
- Manage all billing related Freshdesk tickets and independently solve customer inquiries with a positive customer service approach
- Build relationships with Sales, Customer Success and Support teams to propose solutions in a timely fashion and make recommendations to continually improve the billing processes
- Drive various initiatives that use discretion to propose improvements to work practices and processes in an effort to achieve results or improve efficiency such as system improvements, international expansion and the adoption of new accounting guidance
- Assist with special projects as needed by Management
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The skills you'll bring include:
- BA/ BS in Accounting or Finance degree from 4 year college or university or equivalent experience preferred
- Billing expertise with an analytical mindset through job-related training and hands on experience
- Excellent analytical skills with a high attention to detail
- Intellectual curiosity to problem-solve customer billing and related accounting issues
- Strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
- Effective and decisive under pressure
- Independent/flexible problem-solver with ability to positively cope with change
- Advanced Excel skills
- Strong organizational skills, concise documentation skills and ability to meet tight deadlines
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.