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Relationship Administrator - JR1028866

Newark, NJ

Job Responsibilities
- Acts as a Client Advocate and interfaces between all relative departments on the Client’s behalf
- Provides consultative options/approach for client requests leveraging knowledge of market regulations and requirements for Mutual Funds and Retirement Solutions
- Manages Service Level Agreements and contractual obligations
- Effectively maintains client relationships and achieves high client satisfaction results
- Provides timely and accurate updates to clients regarding inquiries, issue resolution and statuses of work in progress
- Externally interfaces with clients and must be able to:
- Meet and travel for client visits
- Prepare Business Review documents

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- Facilitate and/or participate in client webinars and presentations
- Coordinates client conversions and testing
- Partners with other team members, as well as other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction
- Facilitate and participate in business process training and fundamentals of Marketing Communications
- Quickly assess issues, determine their impact, and identify steps to resolution
- Address and escalate critical concerns
- Create and maintain procedural documentation related to Broadridge client processes
- Adheres to company procedures and policies to represent the company’s best interest in their individual actions
- Additional tasks as required

- Must possess strong organizational, verbal and written communication skills
- Ability to multitask, prioritize, and follow through on tasks to meet deadlines
- Capability to thrive in a dynamic working environment
- Ability to learn and use multiple client platforms simultaneously
- Highly adaptable and team oriented
- Leverage professional presentation skills to interface with internal and external groups
- Proficient in Microsoft Suite
- Must work in an ethical, professional manner with a client centric focus
- Self-motivated and results driven with strong problem solving skills
- Values being part of a diverse team

Job ID:
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.