At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
Role Description
This role is based in Amsterdam
The CBO (Chief Business Officer) Office is responsible for leading business operations (annual and quarterly planning and governance/rhythm of the business), program management and change management for the CBO organization. This team reports to the Chief Business Officer (via the Senior Director, a member of the CBO Leadership Team) and works with (senior) leadership across the organization, both in CBO and in Booking's corporate functions (HR/People, Finance, Legal, and Corporate Strategy), to enable Booking.com to achieve its strategic and operational goals.
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The Program Manager, CBO Office will report to the Director, CBO Program Management and be one of the (senior) PMs in the PMO team. You will be the program manager for a number of cross-functional programs/initiatives spanning across the business units in CBO, across the company and working with Booking Holdings (BHI). In H2 2024 you will likely be the program manager to lead one of our (future) Large Horizontal Programs.
Key Job Responsibilities and Duties
Program Standards (40-45%)
Lead the work to create and drive adoption of Booking's new Program Standards, working closely with the BU PMO Leads and the broader PMO Community;This is a multiphase program with key deliverables in H2 2024 and 2025.
- Large Horizontal Programs (30-40%)
- Ensure our major cross-functional programs (LHPs) are in a healthy state, working closely with the LHP PMs to drive adoption of the Program Standards;
- As of H2 2024 you will likely also be the PM for one of the (future) LHPs.
Note: Time allocation (%) is an estimate based on the scope for H2 2024 and may change as needed.
Role Qualifications and Requirements
Program Management
Experience as Lead PM having successfully led multiple cross-functional programs/initiatives, driving the program end-to-end (from initiation to close), ideally in a(n international) matrixed organization;
- Experience leveraging multiple project/program management methodologies.
- Program Standards: Passionate about bringing structure and guidance to project/program management;
- Experience having defined and implemented Program Standards, ideally in an international matrixed organization;
- Strong preference for candidates who also have experience leading the process of selecting a project/program management tool;
- Ideally have experience using (and driving adoption of) Jira and Asana.
Stakeholder Management
- Experience with and commitment to achieving results by collaborating closely with peers across the organization (Booking.com and BHI), including driving for alignment;
- Experience building strong, productive relationships with leadership (Booking ELT level);
- Ability to articulate benefits (e.g. of a program approach) and influence stakeholders at all levels in order to drive adoption;
- Seniority to comfortably interact frequently with (and influence) our most senior leadership (Booking VPs/SVPs).
Other skills
- Attitude: Has a positive attitude and a desire and commitment to make things happen. Is forward-looking, focused on achieving progress and moving forward, while taking a pragmatic approach;
- Communication: Effective communicator (written and spoken), creating clear, timely and impactful communication, tailored to different audiences. Comfortable presenting to (senior) leadership;
- Proactive: Able to handle ambiguity well and to proactively and with limited guidance craft a path forward, aligned with business needs;
- Problem Solving: Ability to recognize challenges and opportunities and to define an end-to-end plan to address them (from analysis to solution and implementation), including acquiring buy-in/support from stakeholders.
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A beautiful sustainable HQ Campus in Amsterdam , that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
- Commuting allowance and bike reimbursement scheme
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone."
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Career Development Opportunities
- Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
- Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.