Amperity is more than just the leading customer data platform - THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!
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The Role
As an Implementation Manager, you will own the success of the customer journey from the closure of the sales process, to the launch of customer use cases within the platform, ensuring a durable, user-friendly, and maintainable outcome for the solution.
The primary objective of this role is to provide the oversight and management required to ensure a successful, on-time, and within-budget implementation that meets the objectives of the engagement. Your skillset will include; the ability to communicate openly and effectively with audiences of all seniority levels, understand and speak to higher level technical topics, demonstrated experience project managing large-scale and complex SaaS implementations at Fortune 500 companies with appropriate rigor, and in collaboration with internal and external partners to ensure successful outcomes.
You will be engaging with the customer and Amperity teams on the day-to-day management of the deployment as well as providing a communication channel & guidance with customer and Amperity executive steering committees. This regular stream of communication will be sponsored by your ability to evaluate risk, promote benefit, manage expectations, and control implementation scope.
Interesting Problems
- Project manage multiple, concurrent implementations varying in duration and complexity
- Drive customer and internal teams to timely and on-budget completion with appropriately managed project scope
- Coordinate and prioritize project tasks, manage timelines, maintain project plans, and communicate status to clients, project sponsors, and senior management
- Own connecting the dots between the right resources (executive and technical) and the right problems, directly participating, and ensuring the teams are empowered to deliver the best possible outcomes
- Anticipate, mitigate, and communicate project risk to deliverables, their dates, and impact on implementation success
- Understand the client from a practitioner's perspective - what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperity's solution drive the most meaningful results
- Be curious about your customers from a business and strategic perspective - get to know their business, their industry, and develop an understanding of Amperity's value proposition within this context to deliver the best possible consultative experience
- Be passionate about continuing to build on a world-class consulting business within the Amperity platform
- Be an advocate of your client base across the organization - work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals
About You
- Background in professional services, technical project management, or similar
- Experience managing complex technical implementations, end-to-end
- Experience with managing stakeholders across various levels and functions
- Able to grasp and contribute to technical discussions from a conceptual standpoint; some exposure to SQL is a plus
- Understanding of data analysis skills. Ability to direct and curate efforts to dig into customer data and extract insights for stakeholders
- Passionate - you have a passion for diving into real customer data to solve real customer problems
- Organized - you have a natural ability to prioritize and you never drop the ball
- Comfortable leading in an ambiguous environment - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to drive quality deliverables
- Gritty - you are able to pick yourself up, dust yourself off, and keep driving towards your vision
Remote Available
Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.
Compensation
Base Salary: $130,000 - $178,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. For qualified new hires, we generally target the middle of this range.
Cash Incentives: Cash incentives are also available.
Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.
Benefits
We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.
Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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