Implementation Manager

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Managing the development and implementation of creative, high quality solutions for our clients' will be one of the baseline expectations of the Implementation Manager role. Colleagues in this role will do this by demonstrating superior project management skills, solid quality assurance fundamentals as well as a deep understanding of how to properly translate client business rules into technology requirements. In addition, building strong domain knowledge will be a key component of success for building a solution matching the vision of their client for a specific project. The Implementation Manager will collaborate with the Health Client Manager to make certain all aspects of a project have been mapped out and that a project plan for each system's life cycle has been documented. The Implementation Manager understands that in order to effectively deliver for our clients, they must always be honest about risks, taking different courses of action, and be willing to have challenging conversations when projects go off course. In addition to system development fundamentals, they will develop a strong knowledge base of the health domain to ensure a holistic view is being taken to implement a project from all angles.

The Implementation Manager will:

• Manage concurrent client implementation projects
• Manage a team of technical experts and individual contributors
• Leverage tools and resources to determine opportunities and drive results
• Develop implementation project plans, supply and demand functions, and risk mitigation strategies
• Utilize the operating system fundamentals to ensure teams are performing at their highest levels
• Ensure their team is following system development and quality assurance standards
• Work directly with the client to ensure new projects are being mapped out from end to end

What does success look like?

• Providing exceptional service to our Clients and their Participants: Zero defects = 100% quality = No escalations
• Your leadership and management skills will allow us to partner with clients and third parties to deliver flawless project work leading to extremely satisfied clients.
• As a technology subject matter expert, developing the technology colleagues on your team will help determine future growth and project success. This paired with a strong understanding of the health domain will allow you to fully master this role.
• Your skills will allow you to excel on your aligned client while also contributing to the business by working on Alight initiatives or helping other clients in need.

What will be expected of you?

The Implementation Manager is responsible for delivering a broad spectrum of tasks, including:

Client Delivery

• Lead an implementation project from beginning to end which may include building the project plan, participating in client requirement meetings, and translating those requirements to system specifications.
• Assist in leading and managing documentation for client, internal and third-party meetings
• Collaborates with Health Client Manager, client, and/or third parties on new solutions, project questions, and client requests or escalations
• Ensuring the final product is successfully transitioned to the ongoing delivery group.
• Support ongoing client management as needed.

Project & Administration Delivery

• Manages Iteration life cycles and deployment governance
• Owns the Implementation Debrief meetings
• Owns developing an understanding of client requirements and how they drive work activity in order to convert into detailed system analysis.
• Continues to develop health domain knowledge and keeps up with the dynamic changes in the health care industry.
• Leads training and project hand-off
• Leverages operating system to mitigate project risk
• Assist with project revenue generating work
• Owns the execution/managing of system development activities
• Defect identification and resolution, including Root Cause Analysis

Team Development

• Is a role model for global and cross-cultural team support
• Coaches and provides timely, honest feedback to other team members
• Manages a team of colleagues and may provide mentoring support to others outside of supervisory organization
• Coaches broader team on solutions and system tools
• Helps team understand the work we do matters, and that there are real people behind the technology solutions we deliver.

Additional Requirements

• Bachelor's degree or equivalent work experience
• 5+ years of project management experience required
• Implementation configuration and quality assurance experience preferred.
• CBA experience preferred
• Role requires up to 20% travel

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
82,000 USD
Maximum :
130,100 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.