Exciting opportunity to join a growing team as part of an established, well-known brand in Singapore!
Here at Avis Budget Group, we are driven to be the best vehicle rental company in the world. We pride ourselves in the way we connect and engage with our customers and clients and seek to give them the best experience possible. For our staff, we support them with growth opportunities and combine this with their real-world experience, helping them to develop their careers. We are also recently recognised as a "Great Place to Work".
When you join Avis Budget Group you become part of a global team of 20,000 people, operating in 180 countries. Safe to say, many of our staff enjoy the benefits of moving to other countries for promotions.
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The Role
The Operations Manager will primarily be responsible for managing a team and vehicle fleet requirements of operations in order to meet business goals. The successful candidate will be a self-motivated individual that will undertake all duties involved with the successful running of the Avis Budget Group facility. This exciting and fast paced role presents an excellent opportunity for a talented individual to utilise their leadership skills and operational expertise. This role would suit someone coming from Hospitality (Hotels/F&B Supervisor looking for Manager role etc).
Responsibilities
- Effectively manage vehicle fleet levels and employee rostering to meet customer demands
- Leading small teams, ensuring accountability and responsibility for tasks completion (resulting in delivering KPI's).
- Monitor levels of customer service and continually identify and implement strategies to increase customer satisfaction.
- Action and monitor reporting and financial plans to contribute to the development of the annual business plan for your location.
- Manage location performance against the strategic plan and implement necessary contingency measures to ensure targets are achieved.
- Monitor the level of customer service being delivered and continually identify and implement strategies to increase customer satisfaction.
- Create and facilitate a team environment within airport operations.
- Identify and continually monitor employee needs and implement actions to increase employee satisfaction and manage the performance of employees as needed.
Skills & Experience
- Strong leadership skills with previous experience in managing teams
- Experience in coaching to further develop your employees while maximizing performance
- Prior experience in hospitality, such as working in hotels or food and beverage business, is highly regarded.
- Ability to work in a fast-paced environment while of multi-tasking capabilities
- Conflict resolution skills
- Excellent computer proficiency
Benefits and Perks
- Competitive Salary + Performance Bonus + Company Car
- Access to Perkbox - discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more
- Employee discounts on car rental across Avis Budget Group
- Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing
- Full training provided to help you achieve your goals & reach your potential
About Avis Budget Group
We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
SingaporeSingapore
R0163960