Job Requisition ID #
24WD76665
Customer Success is looking for a Platform-Cloud Support Enablement Specialist to join our fast-growing, dynamic team and deliver training for the explosive growth of our multi-faceted Global Support Team. You will design and deliver support enablement program and content across the organization to help our support organization reach its goals.
Responsibilities
- You will facilitate on enablement training content for our Internal & Partner Support organisation.
- Design and revise enablement program content.
- Lead and enable new interoperability opportunities between existing Autodesk products, and as new cloud connected tools are being developed.
- Develop enablement content as Autodesk Platform Services has become an essential part for automated design processes and integrating SaaS products into our customer's workflows.
- Have ongoing conversations with the support team to identify what's working and what are their main challenges to inform best practices and training needs.
- Coach others on how to increase their support skills, and ensure behaviors are being cultivated.
- Engage in creating support material, such as articles, PowerPoints, training videos.
- Work with the Support Enablement Management, Marketing, and Partner network to help create tools, resources, and training to address the ongoing and needs of the support teams.
- Design continued education to empower the Support teams as they grow in their career.
- You will work with Support Enablement Management to prepare for and deliver new hire training, follow-up training, and webinars.
- Follow up with Support to ensure training has been completed and provide additional support for Support Enablement projects.
- Contribute to a culture and framework of innovation and excellence.
- You will report to Senior Manager - Customer Adoption
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Minimum Qualifications
- Required: Proficiency in Cloud API (REST, GraphQL), AWS and Autodesk Platform Services.
- 3+ years of supporting training at a software company in a technical capacity.
- Experience developing process guides or training modules for a broad audience.
- Comfortable scheduling and leading training meetings, webinars, and other training programmes, including follow up communication, scoring, and reporting.
- Understand to the support team challenges and recommend/develop training solutions.
- Highly-organized with strong initiative and work ethic.
- Proficient in Microsoft suite of products.
- Analyze data and determine actionable insights.
- Excellent verbal and written skills
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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