CX Enablement Specialist

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to realize their unique dreams.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 70,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company. 

About the Role

As a CX Enablement Specialist, you will play a pivotal role in fostering a culture of continuous learning and development within the GlossGenius ecosystem. You'll contribute to internal and external enablement efforts, own the creation and management of the customer support video library and support in the creation and execution of trainings, webinars, documentation, and other L&D initiatives ensuring that team members and customers have the necessary resources to be successful. 

You will report to the Manager of QA and Enablement and can work from our NYC office or remotely anywhere in the continental United States. 

What You’ll Do

• Update the existing video content library and continually develop engaging video content for internal and customer-facing purposes 
• Create and maintain content including trainings, help center articles, and how-to guides for customers and support agents
• Educate the team on new products, feature releases, and new internal processes 
• Support in the development and delivery of trainings, including but not limited to live sessions, webinars, micro-videos and learning management system (LMS) content
• Collaborate with cross-functional teams to promote effective knowledge sharing, support Quality Assurance (QA) and L&D initiatives, and champion a range of enablement efforts

What We’re Looking For

• 3+ years experience in a customer-facing role, SaaS preferred
• Proven experience in L&D, enablement, or QA 
• Demonstrated expertise creating and delivering training content, in-person, and digital platforms
• Familiarity with knowledge base management, including writing, updating, and organizing knowledge resources, is a significant plus
• Demonstrated track record in efficiently managing multiple projects, maintaining a fast pace, and consistently delivering high-quality results
• Strong video creation and editing skills required; previous experience creating video help center content 

Benefits & Perks

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially or fully covered by GG
• Fertility and adoption benefits via Carrot
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support
• Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year

The starting base salary for this role in New York, California, and Washington is between $69,000-$81,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. 

Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.