Craft Adventure Guide

    • Roanoke, VA

The Craft Adventure Guide (CAG) is an energetic, customer-centered position that works directly with patrons and visitors in our Tap Room.

The CAG works a variety of hours/shifts, and focuses on ensuring a great experience for all visitors through serving great beer and food, selling merchandise, and providing tours of the Brewery.

The CAG has great energy and the ability to develop a thorough knowledge of the brewing process, the equipment that DBBC possesses to make its beer, our brands of beer, and the beer industry as a whole.

The CAG is vital to DBBC's ability to provide every visitor the opportunity to craft their own adventure. Once trained, this position works somewhat autonomously, and is expected to identify needs as they arise throughout the shift.

Daily Duties, Functions, Responsibilities
• Bartending (only beer).
• Maintaining high levels of customer service.
• Ensuring that all of the customer service functions (tours, bartending, merchandise sales, food sales, etc.) are coordinated throughout each day.
• Provides tours of the brewery and Outpost facility.
• Works in and contributes to a fun working environment.
• Cleans the taproom.
• Stocks beer and merchandise.
• Ensures adequate kegs, moves kegs, and taps kegs.
• Other duties as assigned.

Knowledge, Skills, and Abilities
• Thorough knowledge of company products (beer, food, and merchandise).
• Excellent personal communication skills.
• Self-motivator.
• Lover of beer!
• The ability deal with difficult customers when necessary.
• Ability to establish and maintain effective working relationships with employees and customers.
• Basic to Intermediate level proficiency in office-related software.
• Ability to follow oral and written instructions.

Education and Experience
• One year prior customer service experience (preferably in food/beverage, or brewery/tap room setting) preferred.
• High school diploma.
• Cicerone Certified Beer Server certification, ServSafe certification, and TIPS certification preferred, but not required to apply; however, these certifications will be required after hire.

Physical Conditions and Nature of Work Contacts
• Regular contacts are made with the general public. Some communication may be difficult requiring significant levels of tact.
• Ability to lift 35 pounds.
• Ability to manipulate 165-lb. kegs with/without dolly.
• Ability to transport 165 lb. on a dolly (dolly operation).
• Communication is usually cooperative in nature, with infrequent conflicts resolved by higher authority.
• Conducts work in a standing position; however, job requires walking, bending, stooping and lifting.
• Requires frequent operation of tap handles, dishwashers, and movement throughout brewery.
• Requires the ability to speak loudly to large groups of people.
• Requires flexibility in hours.



Job Qualifications


Knowledge, Skills, and Abilities
• Thorough knowledge of company products (beer, food, and merchandise).
• Excellent personal communication skills.
• Self-motivator.
• Lover of beer!
• The ability deal with difficult customers when necessary.
• Ability to establish and maintain effective working relationships with employees and customers.
• Basic to Intermediate level proficiency in office-related software.
• Ability to follow oral and written instructions.




Education and Experience
• One year prior customer service experience (preferably in food/beverage, or brewery/tap room setting) preferred.
• High school diploma.
• Cicerone Certified Beer Server certification, ServSafe certification, and TIPS certification preferred, but not required to apply; however, these certifications will be required after hire.



Physical Conditions and Nature of Work Contacts
• Regular contacts are made with the general public. Some communication may be difficult requiring significant levels of tact.
• Ability to lift 35 pounds.
• Ability to manipulate 165-lb. kegs with/without dolly.
• Ability to transport 165 lb. on a dolly (dolly operation).
• Communication is usually cooperative in nature, with infrequent conflicts resolved by higher authority.
• Conducts work in a standing position; however, job requires walking, bending, stooping and lifting.
• Requires frequent operation of tap handles, dishwashers, and movement throughout brewery.
• Requires the ability to speak loudly to large groups of people.
• Requires flexibility in hours.


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