Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
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With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com .
Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, including AWS, Automation, ServiceNow, Terraform, and operating in an Agile environment. You will be developing and supporting the following ServiceNow products within this role: Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management.
Job Description
As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and maintaining solutions within the ServiceNow platform. Your expertise in IT Service Management will be crucial in driving process automation, enhancing user experiences, and streamlining business processes. Additionally, you will have the opportunity to expand your knowledge by working on various applications and modules across the platform.
Primary Role Responsibilities
- Design, develop, and maintain ServiceNow solutions with a focus on IT Service Management.
- Collaborate with stakeholders to capture requirements and translate them into technical solutions.
- Develop applications and modules based on user stories to meet business needs.
- Develop and maintain ServiceNow catalog items, ensuring they meet business requirements and enhance user experience.
- Create and maintain custom applications, workflows, and integrations.
- Work with the Platform Architect and Platform Administrator to continuously improve the platform by implementing best practices and new features.
- Optimize performance to ensure the scalability of ServiceNow applications.
- Troubleshoot and resolve technical issues.
- Manage integrations with other systems and third-party applications.
- Conduct peer code reviews and ensure adherence to coding standards.
- Develop and maintain technical documentation.
- Stay updated with the latest ServiceNow features and industry trends.
A successful candidate will provide the following professional background:
- Minimum of 5 years of experience developing in ServiceNow.
- Basic understanding of ITIL principles.
- Specializes in ServiceNow IT Service Management, with the ability to develop across other applications and modules.
- Effective communication skills with IT technical teams and business stakeholders.
- Strong documentation skills for technical solutions.
- Excellent teamwork abilities and a good team player.
- Strong organizational skills and excellent work ethics.
- Excellent communicator, capable of working with teams in various locations.
- Proficient in English (verbal and written).
- Strong follow-up skills.
Alight requires all virtual interviews to be conducted on video.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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