ServiceNow Senior Systems Engineer - Administrator and Developer

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com .

Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, including AWS, Automation, ServiceNow, Terraform, and operating in an Agile environment. You will be developing and supporting the following ServiceNow products within this role: Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management.

Job Description

As a ServiceNow A dministrator and Developer , you are the Alight champion and subject matter expert for the software, managing workflows, implementing new systems or add-ons, resolving problems, and testing systems for efficiency. C ollaborate with other IT specialists to ensure uniform workflow solutions across the network and work with internal customers to meet their platform needs. This role requires hands-on expertise in configuring, maintaining, and optimizing ServiceNow while working with cross-functional teams to deliver scalable and compliant solutions.

Essential Responsibilities and Duties:

• ServiceNow Administration: Administer and uphold the ServiceNow platform, ensuring configurations align with business requirements and industry best practices.

• Development: Participates in code creation , updates, reviews, identifies , and resolves defects and code quality issues in a timely manner .

• Platform Configuration: Configure and customize the ServiceNow platform to meet organizational needs, including creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements.

• Reporting and Analytics: Create and maintain reports, dashboards, and data visualizations to provide insights into platform performance and usage. Monitor key performance indicators (KPIs) to identify areas for improvement.

• Integration Management: Integrate ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms.

• System Upgrades and Patches: Manage platform upgrades and apply patches to ensure the system is up to date with the latest features and security fixes.

• Security and Compliance: Implement and maintain security best practices to protect sensitive data and ensure compliance with relevant regulations and standards.

• Documentation and Training: Create and update documentation for system processes, configurations, and troubleshooting procedures. Provide training to end-users and other stakeholders on how to use the ServiceNow platform effectively.

• Problem Resolution: Investigate and resolve issues and incidents related to the ServiceNow platform, including troubleshooting technical problems, identifying root causes, and implementing solutions.

• Continuous Improvement: Proactively identify opportunities for process improvements and optimizations within the ServiceNow environment and work with internal customers to explore them.

• Vendor Management: Interact with the ServiceNow vendor for support .

• Technical Support: Provide technical support and expertise to end users, ensuring a smooth ServiceNow experience.

• Workflow Automation: Develop and maintain workflow automation, service catalog items, and integrations with other enterprise applications. Be familiar with using Flows and Integration Hub.

• Data Analysis: Utilize data analysis and reporting to provide insights and drive platform improvements.

Professional Qualifications :

• Acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent.

• A minimum of 5 + years' experience in administrating , managing , and developing on ServiceNow platform .

• ServiceNow Administrator Certification (CSA) is required .

• Strong foundational knowledge and expertise with ITSM, CMDB, and Asset Management modules.

• A keen interest in acquiring new skills.

• Experience as a developer is a must .

• Exceptional problem-solving abilities and meticulous attention to detail.

• Strong communication skills with a collaborative approach to working effectively in a remote team setting.

• Proven experience managing and administering ServiceNow instances, including configuration, maintenance, and troubleshooting.

• Experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, etc.).

• Strong analytical, problem-solving, and communication skills.

• Ability to work in an Agile environment and manage multiple priorities effectively.

Preferred Skills

• ServiceNow Certified Application Developer

• IT Service Management Certification (CIS for ITSM)

• Programming experience in JavaScript, Java, or AngularJS

• ServiceNow Certified Implementation Specialist or similar certificatio n

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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