ServiceNow Senior Systems Engineer - Software Asset Management (SAM)

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com .

Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, including AWS, Automation, ServiceNow, Terraform, and operating in an Agile environment. You will be developing and supporting the following ServiceNow products within this role: Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management.

ServiceNow Senior Developer - Software Asset Management

Join our dynamic ServiceNow development team in a fast-paced agile environment, supporting the Alight business. As a ServiceNow Developer, you will work closely with customers and team members to understand requirements and provide expert recommendations based on Software Asset Management capabilities, industry best practices, and desired outcomes.

Key Responsibilities:

• Develop, configure, administer, and support software asset management applications and workflows using the ServiceNow platform.

• Integrate third party software asset data with ServiceNow Software Asset Management application.

• Implement and maintain software license management, software inventory, software metering, and application control solutions using ServiceNow.

• Perform software asset discovery, reconciliation, and reporting using ServiceNow.

• Troubleshoot and resolve software asset management issues and incidents.

• Provide technical support and guidance to end users and other IT teams on software asset management best practices and standards.

• Partner with stakeholders to define, prioritize, and execute ServiceNow operational needs and enhancements to successfully deliver ongoing Software Asset Management capabilities.

• Lead sessions to gather, define, and document business and technical requirements for ServiceNow Software Asset Management product.

• Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.

• Implement new ServiceNow features, software models, publishers, configurations, SAAS integrations, and policies to support Software Asset Management.

• Migrate c ode and configurations across ServiceNow development and production environments, including planning, testing, and change management.

• Create technical requirements, design, and playbook documentation to support ServiceNow Software Asset Management initiatives and team members.

• Advise and research new Software Asset Management tools and features.

• Interact with ServiceNow vendor for technical support related issues.

Qualifications:

• 5 + years developing on the ServiceNow platform.

• 2+ years of ServiceNow Software Asset Management (SAM) administration, support, development, and implementation experience.

• Proven experience as a ServiceNow Developer with a focus on Software Asset Management.

• Familiarity with software asset management processes, tools, and frameworks.

• 1+ years of experience scripting in ServiceNow-supported languages.

• Knowledge of software licensing models, agreements, and compliance requirements.

• Strong analytical, problem-solving, and communication skills.

• Ability to work with teams in various geographical locations and interact with various stakeholders.

• Experience with integrating ServiceNow with other systems using APIs and web services.

• Ability to work independently and collaboratively in a fast-paced environment.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills.

• ServiceNow certifications (e.g., Certified Implementation Specialist - SAM) are a plus.

• Excellent follow-up skills, self-directed, and proactive.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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