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Laser Field Service Engineer


At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Laser Field Service Engineer, one will be trusted to provide technical and administrative support activities including repair, preventative maintenance and upgrades on Alcon laser and diagnostic equipment within an assigned geographical region - focusing on excellent customer service and satisfaction while achieving defined financial objectives in St. Louis, MO and surrounding areas!

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Primary Responsibilities:
  • Perform reactive, corrective and preventive maintenance, retrofits, upgrades and system installations on qualified Alcon equipment as advised.
  • Handles daily schedule with assistance from dispatch, manager and senior team members while delivering on time and accurate documentation.
  • Account and adjust for customer happiness in assigned territory.
  • Maintain timely communications with customers, managers, regional and multi-functional teams - promptly addressing customer concerns, quality assurance and medical safety issues.
  • Remain current and align with company financial, travel and expense guidelines on expenses and inventory management through reports, cycle counts, and operational duties including training, trade shows and regional support.
  • Exhibit a professional appearance and strategically promote Alcon services to customers.
  • Protect and maintain company assets (vehicle, test equipment, tools, computer, software, communication devices etc.)
Key Requirements/Minimum Qualifications:
  • Associate's Degree or equivalent years of directly related experience
  • The ability to fluently read, write, understand and communicate in English
  • 2 Years of Relevant Experience
How To Thrive At Alcon:
  • Collaborate with teammates to share standard methodologies and findings as work evolves!
  • Balance experiencing new environments and working with an 80% travel schedule.
  • Please note that neither sponsorship nor relocation is available for this role.
Travel Requirements: Some travel/overnight stays required
Relocation assistance: No
Sponsorship Available: No
Territory: Eastern Missouri, Southern Illinois, and parts of Western Indiana and Kentucky

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to and let us know the nature of your request and your contact information.

Job ID: alcon-R-2024-31063
Employment Type: Full Time