Field Service Technician

Job Description

Job Description

Position Objective:

The Field Service Technician (FST) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FST engages with customers and provides basic instrument services in a professional and timely manner.

Location:

District of Columbia, Maryland, Virginia, Pennsylvania.

Essential Functions:

• Provides planned maintenance (PM), basic repair services and temperature verifications
• Displays integrity, understanding, tact, fairness and technical knowledge in all customer interactions.
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Critical issue, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Maintains their technical proficiency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Manages travel expenses and follows Thermo Fisher travel policies and guidelines.
• Performs Qualification & Validation Products at customer sites as the need arises
• Collaborates with internal partners to resolve customer issues and improve processes.
• Communicates regularly and optimally with management
• May be required to perform other related duties as required and/or assigned.

• Effective interpersonal skills, both oral and written
• Basic technical, electro-mechanical and laboratory knowledge
• Knowledge of and ability to deliver a high degree of customer happiness
• Strong interpersonal and administrative skills
• Uses effective questioning to identify customer needs
• Exercises sound logic and judgment setting work priorities
• Ability to self-direct and requires minimal oversight
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

• Minimum of 1+ years of meaningful experience in a related science, engineering and/or customer facing role
• Experience in a clinical, diagnostics and/or other regulated environment
• Curiosity about learning and understanding IT systems and processes
• Experience in related product applications
• Open to relocation as other field service opportunities arise in North America

• Medical, Dental, & Vision benefits-effective Day 1
• Paid Time Off (120 hours per year) & 10 Paid Holidays
• 401K Plan - When you contribute, the company matches 100% of those dollars, up to 6% of your eligible pay
• Tuition Reimbursement - eligible after 90 days!
• Employee Referral Bonus
• Career Advancement Opportunities