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Software/Application Technology Support Manager

Irving, TX

Software/Application Technology Support Manager (Accenture LLP; Irving, TX): Accenture LLP has multiple openings for the position of Software/Application Technology Support Manager in Irving, TX, and the job duties are as follows:

  • Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution;
  • Drive incident, issue and outage management, investigation, and restoration;
  • Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance;
  • Schedule, track and facilitate acceptance of changes to the production environments by using the applicable processes;
  • Operate IT production services according to Service Level Agreements (SLAs);
  • Provide operational support, ensuring production systems and devices are online and available;
  • Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team;
  • Act independently to determine methods and procedures on new assignments;
  • Make decisions that impact the team through regular consultation with senior management; and,
  • Adhere to strategic direction set by senior management.
Read more of the job description

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Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of experience in the IT consulting industry. In lieu of a bachelor's degree, employer will accept 2 additional years of experience in the IT consulting industry.

Of the required experience, 5 years of experience must be in each of the following:
  • Utilizing SAP ECC 6.0 or S4 HANA Finance and Controlling (FICO), and Treasury (TR); and
  • Designing and developing functional specifications using SAP standard and custom tables, user exits, business add-in (BADI), Business Application Programming Interface (BAPI), Application Link Enabling (ALE), and Intermediate Document (IDOC).
Of the required experience, 3 years of experience must be in each of the following:
  • Utilizing SAP ECC 6.0 or S4 HANA Joint Venture Accounting (JVA), and Production Revenue /Sharing Accounting (PRA /PSA); and
  • Utilizing HPQC testing tool for managing SAP test scripts, user acceptance test, and regression test.
Of the required experience, 2 years of experience must be in each of the following:
  • Utilizing Service Now, Manage Now, or Remedy for managing and reporting user incident requests and service requests; and
  • Utilizing Infrastructure hosting and maintenance management.
Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the APPLY button.



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Job ID: AccentureInc-R00007454
Employment Type: Other