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Marketing Enablement Team Implementation Specialist

Boston, MA

We Are:

Accenture Marketing Operations is the global managed services arm of Accenture Interactive. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network. Join Accenture Interactive Operations.

Accenture people build careers in four different areas of our business: Strategy & Consulting, Technology, Operations, and Interactive. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

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Marketing Operations (MO) professionals help our clients achieve increased operational efficiency and effectiveness for direct marketing communications. In addition, our professionals design marketing programs that help our clients achieve their acquisition, growth and retention objectives across B2C, B2B and B2B2C business models. These technologies typically include campaign management, lead and/or loyalty management, content management, and data management solutions.

SynOps for Marketing is an innovative human-machine operating engine that orchestrates the optimal synergy of data, workflow, intelligence, and technology to power exceptional talent to transform operations and create experiences to deliver superior results.

You Are:

As the Marketing Enablement Team Implementation Specialist, you are a skilled professional with experience managing stakeholders and translating requirements into solutions. You will be part of the Marketing Operations global enablement platform team who are responsible for designing best-in-class processes and technology solutions to automate and scale operations across our Marketing Operations and Interactive offering. The team has a broad set of responsibilities that spans geographies, clients, and functional areas, to develop and maintain market-leading technologies and processes that are supporting an internal and external stakeholder base.

The Work:
  • Support the planning and creation of new client-specific configurations within SynOps for Marketing for individual client account teams, by cultivating a thorough understanding of users' needs and detailed product knowledge to design a solution that supports the Delivery team's business processes
  • Fosters internal client relationships to build trust
  • Through analysis of the expected processes, converts business requirements into functional requirements to construct and deploy the appropriate objects and settings within SynOps for Marketing, while leveraging existing standard solution components as much as possible
  • Uses considerable independent judgment to create solutions but seeks guidance through unprecedented scenarios
  • Delivery of a high-quality configuration should ensure that the technology solution can accommodate both current and future needs, including the in-depth training of new end users on proper procedures
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Here's What You Need:
  • Minimum of 5 years' experience in project or account management for external or internal clients
  • Minimum of 3 years' experience in process design or documentation
  • Minimum of 3 years' experience using a workflow management system ( Workfront or other Marketing Resource Management (MRM) systems preferred)
Bonus Points:
  • Experience in the Marketing and Advertising function
  • Workfront ( or other Marketing Resource Management (MRM) systems) Administration Experience/ or Certification (or willing to be certified upon hiring)
  • Demonstrated ability to analyze, design and improve business processes
  • Strong communication skills (including verbal, written, and presentation skills) and presence; an ability to prepare succinct, structured, and relevant messages to business leaders
  • Good listening skills and an ability to ask questions to uncover issues with stakeholders of varying levels
  • Demonstrated collaboration in a professional setting
  • Interest in enhancing our SynOps for Marketing product suite and knowledge transfer capabilities (e.g. development of training materials, feedback on products, dissemination of information to teams/accounts)
  • Strong command of Excel and PowerPoint to analyze information and create training materials and reference guides. Ability to work independently and to facilitate the development of internal process standards and guidelines
  • Ability to prioritize and organize effectively in a matrix environment
  • Ability to travel up to 20%
What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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Job ID: AccentureInc-R00028526
Employment Type: Other