389 jobs for "Customer Service Mitarbeiter / Kundenbetreuer / Kundenberater / Callcenter-Agent (m/w/d)"

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

Location:
Icheon-Gwango,KOR

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

1. Technical Pre‑Sales & Strategic Engagement

• Provide technical leadership throughout the pre sales lifecycle, MSA(managed service agreement), partnering with Sales, Hardware, and Process Development teams to shape competitive proposals and position technology advantages.
• Serve as a senior technical authority for key customers, leading deep technical engagements to understand Fab environments, process nodes (Logic, DRAM, NAND), technology roadmaps, manufacturing objectives, and critical KPIs.
• Own the definition and prioritization of customer High Value Problems (HVPs), translating complex technical challenges into actionable strategies aligned with customer business and manufacturing goals.
• Act as a trusted technical advisor to customer engineering leadership, influencing decision‑making through data‑driven insights and long‑term technology alignment.

2. Advanced Data Analytics & Performance Optimization

• Lead advanced, data‑driven analysis of equipment and process performance versus customer specifications, including CD, profile, defectivity, yield, process capability (Cpk), matching, output, and Cost of Ownership (CoO).
• Drive sustained CSA value creation by delivering measurable improvements in yield, variability, CoO, and productivity, while identifying and influencing CSA renewal, upsell, and penetration strategies.

3. Complex Problem Solving & Continuous Improvement Leadership

• Own resolution of highly complex, cross‑disciplinary tool and process issues using advanced analytics, deep equipment and process expertise, and structured problem‑solving methodologies.
• Lead high‑impact Continuous Improvement Projects (CIPs), ensuring sustainable implementation, knowledge capture, and replication across customers and platforms where applicable.
• Influence internal roadmap decisions by translating field learning and customer feedback into actionable recommendations for product, process, and service enhancements.

4. Technology Adoption & Executive‑Level Value Communication

• Drive customer adoption of new service technologies and offerings by establishing clear technical and economic value propositions supported by demo results, evaluations, and customer‑specific data.
• Deliver technical presentations to customer stakeholders, clearly articulating technology differentiation, competitive positioning, and quantifiable business impact (e.g., yield improvement, CoO reduction, productivity gains).

5. Cross‑Functional Influence & Organizational Enablement

• Lead and influence cross‑functional teams across Sales, Field Service, Hardware, Process Development, and R&D without direct authority to ensure alignment and execution of customer solutions.
• Serve as a subject‑matter expert and escalation point for complex customer engagements, setting technical direction and best practices for the broader organization.

6. Talent Development & Knowledge Leadership

• Mentor and develop junior and senior engineers, providing technical guidance, coaching, and structured knowledge transfer.
• Establish and drive best practices for documentation, technical reviews, and lessons‑learned to elevate organizational capability and consistency.

Qualifications & Technical Expertise

• Demonstrated system‑level integration knowledge across semiconductor process modules.
• Acknowledged deep expert‑level in one or more DDP/MDP process areas
• Proven ability to operate independently in ambiguous, high‑impact customer environments and to influence outcomes at both technical and leadership levels.

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 20% of the Time

Relocation Eligible:
No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

About Applied Materials

At Applied Materials, our innovations Make Possible® a Better Future.

Size: 10,000+ employees
Industry: Manufacturing

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