339 jobs for "Operational Support Manager"

Responsibilities

About the team
The Account, Interaction, Search Safety Team is a lean, agile team dedicated to safeguarding User Account, Interaction and Search content. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety. By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem-solving to support moderation efforts and provide seamless cross-team collaboration to address safety concerns proactively.

We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine-driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives. Through strong partnerships with Product, Data Science, Policy, Algorithm, and frontline teams, we leverage diverse expertise to tackle safety challenges unique to users.

With a commitment to data-driven improvement, we have developed a comprehensive metrics system to evaluate operational effectiveness, including moderation efficiency, quality metrics, and machine performance. By regularly monitoring and enhancing our processes, we work to exceed safety targets, close performance gaps, and continuously elevate the quality of platform interactions.

Our team also leads the building of scalable, adaptable safety processes that meet both current and future needs. Through continuous process development, we ensure sustainable efficiencies and maintain operational excellence, evolving with the demands of a safe and thriving community.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
1. Operational Safety Management
- Design and implement comprehensive safety frameworks for each LOB.
- Define and manage key operational metrics (e.g., CGVR, TCOA, moderation/model performance) to ensure high standards of efficiency and quality.
- Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks.
2. End-to-End Process & Project Management
- Lead the full lifecycle of safety-related projects-from planning and design to execution and continuous optimization.
- Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring.
- Proactively identify risks, gaps, and improvement opportunities across project stages.
3. Data Analysis & Strategic Insights
- Analyze business needs and demands to extract actionable insights that inform decision-making and strategic improvements.
- Monitor and evaluate project performance using internal tools and platforms.
- Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability.
4. Stakeholder Communication & Collaboration
- Build strong partnerships through business alignments, strategies and updates to stakeholders, highlighting milestones, progress, and key risks.
- Collaborate with cross-functional teams (e.g., Product, Engineering, Policy, Operations) to define and execute moderation strategies.
- Ensure alignment with organizational goals, company policies, and industry standards.
5. Process Optimization & Innovation
- Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement.
- Lead transformation initiatives including process redesign, technology implementation, and automation.
- Champion continuous improvement and innovation within moderation operations.

Qualifications

Minimum Qualification(s)
- Bachelor's degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).
- Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.
- Demonstrated project management experience.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, dynamic environment with evolving priorities.

Preferred Qualification(s)
- Understanding of moderation tooling, machine learning model evaluation, or safety systems at scale.
- Past internships in high-growth tech or platform-based environments.
- Past internship experience related to the designing and implementing of quality frameworks and operational strategies.
- Exposure to cross-functional/cross-regional collaboration.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).
- Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.
- Demonstrated project management experience.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, dynamic environment with evolving priorities.

Preferred Qualification(s)
- Understanding of moderation tooling, machine learning model evaluation, or safety systems at scale.
- Past internships in high-growth tech or platform-based environments.
- Past internship experience related to the designing and implementing of quality frameworks and operational strategies.
- Exposure to cross-functional/cross-regional collaboration.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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