TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

Responsibilities

Team Overview
TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:
- Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide.
- Conduct real-time monitoring of core KPIs-including sorting accuracy, lead-time fulfillment, and parcel damage rates-to identify anomalies and drive continuous improvement.
- Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process.
- Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.

Qualifications

Minimum Qualifications:
- 3+ years of experience in quality management within the logistics or warehousing industry.
- Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail.
- Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $97200 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).