Scaled Operation Manager - TikTok LIVE
Responsibilities
About the Team
The PTE-Scaled governance team is responsible for the end-to-end business results, such as the final results of ecological governance and LIVE monetization governance. Simultaneously, we must ensure that the governance experience does not impact business growth.
With the development and expansion of the LIVE business, we also handle other projects rather than original governance projects, such as agency governance, model solution and other projects. We need to evolve into a central role of scaled operations for overall LIVE and provide a one-stop solution to the needs of scaled projects with a full lifecycle. We leverage both in-house and BPO resources to partner or integrate all business needs for high-efficiency and high-quality operations.
More importantly, in 2025, the team will accelerate ROI improvement methods for overall operations to balance cost and effectual output better.
Responsibilities
- Provide consultative support to cross-functional (XFN) teams seeking the BPO resources-review project, ensure execution readiness, and coordinate across stakeholders.
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- Lead intake, risk assessment, onboarding coordination, and post-launch tracking for XFN-led initiatives.
- Support the execution of TikTok LIVE's global content governance and moderation strategies by improving quality frameworks, workflows, and performance mechanisms.
- Coordinate and drive key quality governance initiatives, to enhance moderation effectiveness across global vendor sites.
- Collaborate closely with cross-functional stakeholders to conduct root cause analysis (RCA), align action plans, and ensure timely resolution of operational issues.
- Track and analyze key metrics, identify performance trends and gaps, and translate findings into actionable improvement plans.
- Act as a bridge between business needs and operational execution-ensuring clear communication, alignment, and high standards of execution across teams.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above; 5+ years of experience in operations, quality governance, trust & safety, or a related field in the content or internet industry.
- Strong analytical thinking and project management skills, with the ability to handle multiple priorities and communicate clearly across stakeholders.
- Strong data analysis capability - comfortable working with dashboards or raw data, identifying patterns, and generating actionable insights.
- Familiarity with moderation workflows, quality metrics, or large-scale vendor management is a plus.
- Comfortable working in fast-paced, cross-cultural environments with global stakeholders.
- Proficiency in English (spoken and written).
Preferred Qualifications:
- Strong problem-solving skills and a structured mindset, capable of dissecting complex problems and designing scalable solutions.
- Experience in building operational frameworks or governance mechanisms from scratch.
- Ability to work both independently and collaboratively, with a proactive and result-driven attitude.
- Experience working with BPO partners or outsourced operations is highly valued.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.