188 jobs for "Support Associate"

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.

About the Team
Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities
- Support Global Account business through efficient and future-proof operations by translating business priorities into operational levers and developing operational metrics and reporting to unlock insights and analyze operational success and pain points.
- Apply critical problem-solving skills to identify issues in business processes and systems, propose solutions, and drive change by partnering with senior MSO team members or work independently on these projects.
- Help the sales team understand how to navigate a complex CRM system and handle day-to-day escalations and troubleshooting of system operation issues.
- Develop subject matter expertise to support sales requests and approvals with speed and accuracy.
- Own communication and maintain cross-functional relationships (with Sales, Product, Finance, and Legal) in order to bridge any process and system gaps.
- Leverage tools and systems to scale impact and drive adoption through training, documentation and automated solutions.
- Provide guidance and enforce company policies and processes.

Qualifications

Qualifications
Must have a Bachelor's degree or foreign equivalent degree in Business, Management, Business Analytics, Advertising, or a related field, and 2 years of related work experience.

Of the required experience, must have 2 years of experience in each of the following:
- Designing, implementing, and optimizing operational processes to streamline and maintain high efficiency operations through system implementation;
- Building and streamlining processes and workflows using project management tools, including Asana or Jira, and tracking project status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables;
- Writing and optimizing SQL queries to extract, transform, and analyze large, complex datasets for actionable insights;
- Automating data reports, validating data integrity, and conducting quality assurance checks to ensure accuracy and reliability;
- Identifying business problems and proposing growth opportunities with data-driven insights; and
- Developing scalable data visualizations and interactive dashboards that translate complex datasets into actionable insights for both technical and non-technical stakeholders.

Travel Requirement: Domestic travel required up to 5%.

Employer: TT Commerce & Global Services LLC
Type: Full time, 40 hours/week
Location: New York, NY
Salary Range: $108000 - $151200 per year

To Apply, click the apply button below. Contact lpresumesttc@tiktok.com if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

#IND-DNI

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Qualifications
Must have a Bachelor's degree or foreign equivalent degree in Business, Management, Business Analytics, Advertising, or a related field, and 2 years of related work experience.

Of the required experience, must have 2 years of experience in each of the following:
- Designing, implementing, and optimizing operational processes to streamline and maintain high efficiency operations through system implementation;
- Building and streamlining processes and workflows using project management tools, including Asana or Jira, and tracking project status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables;
- Writing and optimizing SQL queries to extract, transform, and analyze large, complex datasets for actionable insights;
- Automating data reports, validating data integrity, and conducting quality assurance checks to ensure accuracy and reliability;
- Identifying business problems and proposing growth opportunities with data-driven insights; and
- Developing scalable data visualizations and interactive dashboards that translate complex datasets into actionable insights for both technical and non-technical stakeholders.

Travel Requirement: Domestic travel required up to 5%.

Employer: TT Commerce & Global Services LLC
Type: Full time, 40 hours/week
Location: New York, NY
Salary Range: $108000 - $151200 per year

To Apply, click the apply button below. Contact lpresumesttc@tiktok.com if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

#IND-DNI

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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