Senior Product Manager

What you can expect

We're seeking an experienced Senior Product Manager to lead the strategy, development, and optimization of partner-facing interfaces and experiences. In this role, you'll work cross-functionally to design seamless, intuitive, and scalable experiences that empower our partners to integrate, operate, and grow with our platform. You will own the roadmap for all partner touch-points, from APIs and portals to dashboards and onboarding workflows. This role is ideal for someone who thrives at the intersection of product, UX, platform APIs, and external developer enablement.

About the team

You'll be joining a high-impact team at the heart of Zoom's commerce platform strategy, shaping the experiences that power our global commercial partner ecosystem. From partner portals and APIs to onboarding and dashboards, we create the tools that help partners scale with us.

Responsibilities

• Own the strategy and roadmap for partner-facing tools such as onboarding portals, dashboards, and integration workflows
• Collaborate with engineering, design, marketing, business development, and external partners to deliver impactful experiences across the partner lifecycle

• Develop APIs, SDKs, self-service tools, documentation, and UI/UX components that partners use to integrate and operate with Zoom

• Improve partner experience through research, analytics, usability testing, and feedback loops

• Advocate for partner needs internally and represent their voice in product planning and prioritization

• Define and monitor KPIs to measure success-such as time-to-launch, NPS, partner retention, and error reduction
• Translate business goals into actionable product requirements and feature specs
• Drive product delivery in an Agile/Scrum environment with cross-functional teams
• Ensure a consistent, accessible, and high-quality experience across all partner touch points (web, API, documentation, etc.)

• Have 8+ years of product management experience, ideally focused on platform, developer, or B2B user experiences

• Demonstrate a track record of successfully leading complex, technical product initiatives

• Bring familiarity with API design, integration workflows, or external developer platforms

• Apply understanding of UX principles, especially in cross-functional or partner-driven workflows

• Communicate clearly and effectively with both technical and non-technical stakeholders

• Collaborate across engineering, design, support, and go-to-market teams

• Operate comfortably in ambiguous environments and make data-informed decisions

• Use tools like Jira, Confluence, Figma, Amplitude, or similar to manage and deliver work