Zendesks people have one goal in mind: to make Customer Experience better. Our products help more than 145,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers.
As an Engineer on our team, youll be responsible for developing products in collaboration with our Engineers, ML Scientists and ML Engineers, and delivering high-quality ML and AI products to our customers, at a scale that most companies only dream of.
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What youll be doing
- Delivering AI-powered capabilities to our customers at Zendesk scale
- Working closely with Product, Management, DS and ML Engineers to define the scope of features and implementation approach.
- Automating the deployment pipelines for crucial AI-powered services and products
- Actively collaborating in evolving the workflow and processes together with the members of the team.
- Supporting our deployed services to ensure a high level of stability and reliability.
- Pairing with more experienced colleagues and learning from each other.
What you bring to the role
Basic Qualifications:
- Good proficiency in any web programming language and the testing frameworks (Typescript, React, NodeJS).
- Good proficiency in any server-side programming language and the testing frameworks (Python, Java, Scala, Golang, Ruby).
- Sound understanding of architecture and software design patterns for server-side and web domains.
- Collaborative and growth mindset along with the desire to continue your ongoing learning and development.
Preferred Qualifications:
- Basic experience managing and deploying cloud services in AWS
- 2+ years developing web applications ideally with React or Typescript
- 2+ years developing server-side applications ideally in NodeJS, Ruby, Python or Scala
Tech Stack
- Web pipeline: React, NodeJS, Ruby, Scala
- ML pipeline: Metaflow, AWS SageMaker, AWS Batch
- ML models: PyTorch, TensorFlow, MLFlow
- Storage: RDS MySQL, Redis, S3, ElasticSearch, Aurora
- Streams and queues: Kafka,
- Service deployment: Kubernetes, Spinnaker
- Logging and monitoring: Datadog, Sentry
Where We Work
We're rapidly growing our teams in Lisbon, Portugal, and Krakow, Poland. We have exciting next-generation ML products that are already in use by customers in the banking and finance area, online and offline retailers, and even national postal services. You will work with a driven team, passionate about delivering the right experience to end-users using sophisticated and pioneering ML technology.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.