Job Summary
As part of the Foundation Secure team, you will bring your devops knowledge and software engineering skill set into the world of cloud security engineering. Our team uses automation to protect nearly every aspect of Zendesks cloud presence in Amazon Web Services. This is a challenging position where youll be able to see an immediate impact to your contributions, work alongside a dedicated and caring team, and live on the cutting edge of cloud security.
Proactive engineering is our emphasis. Your prime directive is to build and govern secure cloud environments, empower other engineers to build awesome products, and create tools that provide the data for our reactive Security teams to address threats in Zendesks cloud environments.
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What youll be doing
- Build and maintain the baseline governance and security standards for AWS infrastructure at Zendesk for all of our AWS accounts.
- Promote immutable infrastructure on AWS to the wider Zendesk Engineering organization to improve infrastructure reliability and security.
- Harden and streamline the process of building virtual machine and container golden images for hundreds of services.
- Deploy, manage, and contribute to open source projects like Cloud Custodian and Terraform Providers that make our tasks easier, faster, and more reliable.
- Provide advice and guidance to engineering teams looking to deploy new AWS technologies and architectures on best practices and security models.
- Partner with our Security organization to build the tools that provide them with the information to react to threats and misconfigurations in our infrastructure.
What you bring to the role
- Required:
- Experience building services using AWS Managed Services
- 2+ years proficiency in a programming language and willingness to learn other languages
- 1+ years experience with common AWS architectural patterns for web applications, storage backends, and serverless applications.
- Devops experience solving operational problems with automation, scripting, and software development.
- Preferred:
- AWS cloud governance experience using Organizations, GuardDuty, IAM, Lambda, Cloudtrail, etc.
- Experience with building and maintaining golden images for virtual machines and docker containers.
- Experience with infrastructure-as-code tools like Cloudformation and/or Terraform.
- Proficiency in the Go and/or Python programming languages
- An analytical approach to problem-solving, you believe the best decisions are made when they are backed by data.
- Demonstrated desire to learn new technologies and programming languages as our team and responsibilities evolve over time
Tech Stack
- AWS Architecture and Infrastructure
- Infrastructure as code with Cloudformation/Terraform/SDKs
- Go & Python Software Stacks
- AWS Lambdas
- GitHub Actions
- CLI Tools
- Open Source Tools
- Cloud Custodian
- Terraform Providers
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The Poland annualized base salary range for this position is zł154,000.00-zł230,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.