We are looking for a Information Security Analyst who will report directly to the Manager, Security Shared Services. The newly formed team will support the entire Security organization by helping in transitioning and executing repeatable, request and data based processes across different functions.
Zendesks business and employee footprint are growing! This continued growth has built an opportunity to lead our rapidly growing shared services function. You will have a chance to help Zendesk establish the shared services for Security.
You should be a self-motivated individual that can manage and execute several security activities related to training & awareness, IT security, safety, vulnerability management, incident response and compliance. You must also be self-motivated and enjoy working in a multifaceted and fast-moving environment.
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What you get to do every day:
- Act as the first point of contact for different security processes transitioned into the shared services organization.
- Collaborate with process owners from different Security functions in developing and implementing processes that will increase operating efficiency of the Security Organization.
- Identify continuous improvement areas and work with the Security Automation Engineer to support step changes in operational efficiencies.
- Develop documentation, play books for new processes to be transitioned.
- Identify ways to optimize the process via process redesign
- Shares standard methodologies with the team to improve Security on all levels.
- Participate and perform different processes for compliance and threat monitoring (i.e. Security ticket triaging; Security vendor reviews; Vulnerability management; Threat analysis on phishing emails; etc).
- Work with Senior Analysts to improve control efficiencies, design and operating effectiveness of security controls.
- Participate in external audit walkthroughs, capture audit evidence and perform internal audit testing for various controls.
What you bring to the role:
- Bachelor's degree in a related field and a minimum of two (2) years experience in IT audit, Information Security, and/or IT Compliance.
- Experienced in working on a shared services environment to help build standard operating procedures and implement best practices.
- Ability to communicate clearly across cultural and geographic boundaries along with at an appropriate level of detail.
- Enthusiasm to learn new applications and conceptualize impact on security and compliance standards.
- Demonstrable ability to optimally plan, prioritize and handle work activities to meet stakeholder expectations and specific Service Level Agreements.
- Familiarity with Security concepts such as password authentication, 2FA, access control, identity management, organizational change, and data security/classification.
- Ability to rapidly adapt to new tools used in day to day engagement such as Wiz, Splunk, G-Suite (Google Docs, Google Sheets), Zendesk support (particularly Guide and dashboards), Atlassian (Jira, Confluence), Github, etc.
A PLUS if you have:
- Familiarity with different SOC tools (i.e. Carbon Black, Red Canary, Zerofox, Splunk, XSOAR and/or CrowdStrike Falcon).
- Working knowledge on global data protection, cyber security concepts, privacy laws and SOX (or similar framework).
- Experienced in low-code programming and technical expertise with scripting language (such as Python), and/or general API development/configuration.
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
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