Communications & Change Lead

Who we're looking for

Are you ready to shape the future of IT with us? We are on a mission to build a global workforce that's agile, innovative, and driven by transformative change. Join our dynamic Chief Information Officer (CIO) organization as a Change Management and Communications Lead, where youll play a pivotal role in managing change and communications across the CIO organization with a focus on strategic initiatives. This exciting role involves creating and executing change, communication, and enablement strategies that will empower our teams and drive our global growth.

As the architect of our change initiatives, you'll craft compelling communication materials, identify impactful changes, and help our organization navigate as we expand our teams across the globe. If you have a passion for change management and a knack for strategic communication, we want you on our team!

What you'll be doing

Innovative Change Strategy Development

• Craft and implement cutting-edge change management strategies that propel our organization and workforce strategy forward.
• Develop and execute plans that effect change at all levels-organizational, team, and individual.

Dynamic Communication Planning

• Design and deliver engaging communication plans that keep our stakeholders informed and inspired.
• Create captivating communication materials that resonate with diverse audiences across the globe.

Program Management

• Develop detailed project plans and roadmaps, ensuring all change management and communication initiatives are strategically aligned with organizational goals and timelines.
• Oversee the execution of these plans, coordinating with various teams to ensure timely and effective delivery.

Proactive Impact Assessment

• Detect and evaluate the ripple effects of change on our organization.
• Formulate and roll out strategies to mitigate any challenges, ensuring smooth transitions.

Empowering Enablement Programs

• Develop and implement innovative enablement programs to support our organization and boost team capabilities..
• Drive initiatives that support our expansion into new global markets and increase engagement across the organization.

Stakeholder Engagement

• Collaborate with key stakeholders to ensure they are aligned and supportive of change initiatives.
• Facilitate workshops, training sessions, and dynamic meetings to drive consensus and adoption.

Documentation and Real-Time Reporting, Measurement

• Maintain meticulous documentation of change management plans, communications, and impact assessments.
• Deliver regular, insightful updates to leadership on the progress and success of change initiatives.
• Measure success of initiatives through OKRs, KPIs, adoption and engagement metrics.

What you bring to the role

• Education: Bachelors degree in Business Administration, Communications, Human Resources, or a related field. Masters degree preferred.
• Minimum of 6 years of experience in change management, communications, or a related field. (80% communications / 20% change management)
• Demonstrated success in managing organizational changes including operating model and org redesigns
• Proven track record of developing and executing successful change management and communication strategies.
• Deep understanding of change management principles, methodologies, and tools.
• Exceptional written and verbal communication skills.
• Talent for creating persuasive and engaging communication materials.
• Analytical prowess to assess change impacts and devise strategic solutions.
• Strong project management skills to juggle multiple initiatives with ease.
• Ability to forge strong relationships and work collaboratively with global stakeholders.
• Resilience and Adaptability: Thrive in a fast-paced, evolving environment.
• Collaboration: Demonstrated ability to work seamlessly with cross-functional and geographic teams.
• Innovative Problem-Solving: Proactive and creative approach to overcoming challenges.
• Meticulous Attention to Detail: Ensures accuracy and consistency in all change and communication plans.

#LI-DT2

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $118,000.00-$178,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Client-provided location(s): San Francisco, CA

Job ID: Zendesk-ZENDUSR28507EXTERNALENUS_1026419545

Employment Type: OTHER

Posted: 2024-08-01T23:37:48