Regional Manager
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
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What will you be doing?
At its core, the services Regional Manager (RM) role is about service delivery ownership, owning the services business in the region supporting Department of Defense customers. Just like business owners in other industries-from entrepreneurs to general managers -RMs need to have end-to-end visibility into the business and each of its facets. Regional Managers monitor the health of their business, and focus on specific areas, as day-to-day tactics, and long-term strategies to enable successful outcomes for WWT and our customers. The value of the role lies in the RM's ability to lead, build trust within cross-functional teams, adapt to current priorities, work with the strengths and weaknesses of the team, and provide quality control and continuity to the services business. Successful RMs drive pipeline growth, provide quality control, execution efficiency, and transformation within their services business, while cultivating the WWT high-performance culture.
Requirements/Job Duties:
Pre-sales Support
- Educate sales and service-delivery teams within region on the services organization, service lines, value proposition, capabilities, offerings, success stories and represent these to sales partners, clients, partners and OEMs.
- The RM partners closely with sales account leadership, sales engineering, services sales and contract management to position quality contracts/proposals and outcomes for our customers.
- Develop and work with sales assisting services opportunity management, solution pricing, Performance Work Statement (PWS) quality management and resource capacity planning with delivery to ensure quality and performance on project outcomes.
Sales and Services Team Leadership
- Lead/assist with business operations for services from pre-sales through service delivery outcomes
- Lead service-delivery teammates within region by articulating/translating strategic vision and goals
- Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance and other key partners.
- Serve as an escalation point for service-delivery issues and risks for internal and external stakeholders.
- Represent the region in meetings with leadership (e.g., status, risk and issue management, forecasting, strategic planning, etc.) associated with quality service delivery.
Financial management
- Manage services Profit and Loss (P&L) for region to optimize profitability, resource utilization and investments.
- Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture.
- Forecast financial performance by coordinating with Project Management Office, Engineering, Finance and Sales teams
Sales project support
- Ensure feedback regarding service-delivery performance is provided to services-sales team via Quarterly Business Reviews (QBRs), lessons-learned reviews, client feedback, etc.
- Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams
- Assist sales and delivery leadership to ensure consistent and timely delivery of Services engagements
Delivery Quality assurance
- Collect feedback from clients and sales counterparts regarding service-delivery performance Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues
- Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes
- Review and provide feedback on SOWs and MSAs in region
- Works with PMO on project change control and contract modifications
Operational efficiency
- Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc.
- Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation
- Identify regional requirements for resource, process, and tools improvements for leadership
Qualifications:
- Minimum of 10 years relevant industry experience supporting/managing teams who provide service delivery to Federal Department of Defense (DoD) customers.
- Strong understanding of government contracting processes (e.g., Indefinite Delivery Indefinite Quantity (IDIQ) contract, Task Orders, Blanket Purchasing Agreements (BPA), Market Research activities, PWS, )
- Bachelor's degree, or relevant professional services management experience
- Demonstrated ability to understand and interact with sales account management, service sales, delivery and governance functions, and end government customers.
- Able to manage contract modifications and lead negotiations surrounding scope, cost, and schedule
- Strength in problem solving complex issues including customer delivery challenges
- Demonstrated ability helping teams achieve delivery outcomes and quantifiably improve delivery metrics
- Project Management Professional (PMP) or similar experience managing teams and large programs
- Demonstrated experience working with geographically (and potentially globally) dispersed teams
- Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies
- Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred
- Demonstrated ability to work under pressure, meet deadlines and commitments
- Strong organization and time management skills
- Strong communication skills (written, verbal, and presentation)
- Not required but Preferred: Active or ability to reactivate - Secret or TS/SCI Security Clearance
- Valid driver's license
- Travel: 20% to 40% Domestically
- Location: Remote - Continental US
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The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, NV, MN, OH, MI, WI, IA, SC
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, NV, MN, OH, MI, WI, IA, SC