Regional Manager
Candidates need Global Service Provider experience
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
At its core, the RM role is about ownership-owning the services business in the region. Just like business owners in other industries-from entrepreneurs to general managers -RMs need to have end-to-end visibility into the business and each of its facets, monitor its health, and focus on specific areas, as day-to-day tactics and long-term strategies require. The value of the role is in the RM's ability to flex to current priorities, to adapt to the strengths and weaknesses of the teams they work with, and to provide continuity to the services business. Successful RMs drive quality, growth, efficiency, and transformation within the business, while cultivating the WWT high-performance culture.
Requirements/Job Duties:
Leadership
- Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals
- Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners
- Serve as an escalation point for service-delivery issues
- Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.)
Financial management
- Manage services P&L for region to optimize profitability, resource utilization and investment
- Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture
- Forecast financial performance by coordinating with PMO, finance and sales
Sales support
- Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.
- Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.-and represent these to clients, partners and OEMs as needed
- Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams
- Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting)
Quality assurance
- Collect feedback from clients and sales counterparts regarding service-delivery performance
- Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues
- Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes
- Review and provide feedback on SOWs and MSAs in region
Operational efficiency
- Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc.
- Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation
- Identify regional requirements for resource, process, and tools improvements for leadership
Qualifications:
- Bachelor's degree, or relevant professional services management experience
- Minimum of 10 years relevant industry experience
- Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers
- Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule
- Strength in solving complex issues including customer delivery challenges
- Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies
- Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred
- Demonstrated ability to work under pressure and meet deadlines and commitments
- Strong organization and time management skills
- Strong communication skills (written, verbal, and presentation)
- Valid driver's license
- Travel: 20% to 40% Domestically
Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC