Technical Lead - L1
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
We are looking for The 'Experience Tech' resource role supports the client teams and stakeholders in ensuring the required IT Infrastructure, AV and Demo environments are deployed, configured, maintained andsecured as required to deliver high quality experiences and engagements to our external customers.The role also provides pre, intra and post support of Customer events or engagements to ensurethey run smoothly and provide the best experience possible for Microsoft's customers.The current support model is for Experience Tech Resource per site with the role requirements and responsibilities summarized below. The Experience Tech is typically the first point contact for all IT related issues, requests and escalations. Essentially being the 'local IT' person for the onsite team.
Would you like to
• Provide onsite smart hands support for the MTC 'Core' Network and Compute Infrastructure as required by required central services, processes, standards and project deliveries.
• Specific examples include but are not limited to:
o Rack and Stack (incl cabling) of local Network and Compute Hardware in the MTC
Server Room
o Logical provisioning, configuration and support of Server OS operating systems and
required OS roles, services and applications.
o Physical and logical Decommissioning activities of hardware in the MTC Server Room.
o Incident & Problem Management process support for WAN, LAN, WLAN and Core
Compute (Servers & Storage).
o Physical and logical audit and remediation activities.
o Set-up and manage onsite processes for required resilience and redundancy based
upon MSFT standards.
• Oversight, management and support of MTC Network 'Layer 2' configuration, maintenance
and troubleshooting.
o Specific examples include, but are not limited to:
o VLAN design, config and support in line with business requirements, design
standards and security policy
o Monitoring and Troubleshooting
o Documentation for SOPs and User Guides
o Physical cabling management in line with MSFT Standards
• Operational oversight for the MTC Server room infrastructure (physical space, access,power & cooling), plus provide collaboration/liaison support with various internal and external teams/partners to ensure a fully operational facility.
• Carryout routine or ad hoc operational processes as required to maintain security compliance and asset health for on-site assets.
We would like you to have...
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Three (3) years of related experience in IT Support related roles, with an additional preference towards being in-person; however incredibly strong virtualized Customer facing experience may also be considered.
• A good understanding with hands on experience preferred, in the support of Microsoft products (Windows, Azure, Office 365 suite, Teams, Surface, etc.).
o Any proven experience of directly managing and supporting Surface Hubs and
Teams is also strongly desired due to the high usage and critical nature of these MSFT products.
• Experience with supporting AV Systems such as Logitech, Extron, Crestron preferred, but not required.
• Is comfortable working in a customer facing environment and demonstrating a customer obsessed mindset in support of high-quality experiences.
• Has a positive can-do attitude, demonstrating a proactive approach and taking complete ownership for their assigned work.
• Is a team player, demonstrating positive integration and inclusive behaviours with their
respective local, regional and global teams.
• Has a thirst and enthusiasm to learn and grow, with a willingness to continually self-
research and educate on the latest emerging technologies they are required to support.
• Proactive and determined in solving issues and overcoming challenges, taking ownership
for seeing issues or challenges faced through to resolution.
• Strong interpersonal, verbal and written communication skills with public speaking experience preferred.
• Strong self-organizational, decision-making, and communications skills.
• Fluent in verbal and written English language
• Should also be proficient in the primary local language for the local site being supported
from a verbal and written perspective
Compensation: $70,000 - $80,000 annually
Mandatory Skills: Technical Support.
Experience: 5-8 Years.
Expected annual pay for this role ranges from $60,000 to $135,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion