Title : Consultant, Salesforce Busine ss Analyst
About Us:
Appirio, a Wipro Company , helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking andunmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.
Brief Summary of Role:
Appirio Business Analyst s are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. If staffed as an FSA, the BA will participate in design with the technical team and be responsible for documenting solution option s . When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams.
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As a Certified Salesforce Consultant, the Appirio BA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BA p resents complex information equally well to a C- level audience or a developer community. The BA has hands on experience implementing Salesforce .com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.
Responsibilities :
- The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement S alesforce.com.
- Specific areas of concentration include:
- Building a clear requirements development strategy for each customer engagement.
- Lead ing discovery workshops, which includes the facilitation and solution presentations .
- Defining Personas.
- Documenting requirements in User Story format.
- O rganiz ing and driv ing process reengineering sessions
- Identify ing and creating an inventory of customer process pain points and gaps in best practices.
- Perform ing rapid analysis and decomposition of complex business information into functional process components.
- Perform business process modelling, u ser experience modeling , and basic technical architecture diagramming.
- Interpret ing technical and business strategy roadmaps .
- B uilding and demonstrating prototypes in Salesforce .
- P resent ing to executiv e level audiences as well as technical teams.
- Participate and guide customers through user acceptance test planning and execution .
- A n understanding of Salesforces capabilities and limitations . Able to clearly communicate those to customers.
- L everag ing multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
- E xperience in several mid-sized Salesforce implementations comprised of the following:
- SFDC Sales Cloud
- SFDC Service Cloud (including CTI)
- SFDC Communities
- 3 rd Party App Integration
- Data Migration
- Force.com Custom Development
Education and Required Experienc e:
- Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education .
- 2+ years of experience as a Business Analyst or Systems Consultant for a mid sized organization, or direct consulting expertise leading business transformation projects .
- Experience with S alesforce.com configuration and familiarity with S alesforce.com custom development .
- Experience developing LOE's in conjunction with the technology team .
- Strong presentation and communication skills .
- 1 out of 3 of the following S alesforce.com C onsultant C ertifications : Sales, Service, or Community Cloud .
- Located and able to work in the U.S. from a home office and able to travel approximately 25% post COVID
- NOT ELIGIBLE FOR VISA SPONSORSHIP .
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.