We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as an Procurement Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
The skills & experience you need:
• Fluency in English and German;
• Diploma / Degree holder or pursuing Bachelor Degree Courses;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
• Very good analytical and problem solving skills;
• Numerical competencies;
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• Customer-oriented;
• Ability to adhere to TAT and timelines;
• Attention to detail;
• Active listening combined with excellent written and verbal communication competences;
• Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.
What you'll be doing:
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
• Ensures that the phone/chat line is open at the beginning of the work program;
• Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
• Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer's satisfaction;
• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
• Ensures a structured and high quality communication related to the open cases;
• Creates tickets to the IT support team whenever necessary.
Benefits for working with us:
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- Competitive salary with attractive set of social benefits:
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Relocation package for candidates outside of TIMIS county;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Professional development through a variety of training programs (hard/soft skills);
- BOOKSTER opportunities;
- Nice designed and central business office;
- Coffee and tea on the house + massage at the office;
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.