Coordinator- Global Logistics Helpdesk: Remote UK

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position Summary:

Thermo Fisher Scientific Inc. is seeking a Coordinator- Global Logistics Helpdesk to join our world-class team. This is a remote UK administrative role that offers a unique opportunity to support the Fisher Clinical Services business within the CTD division of Thermo. As a Coordinator, you will play a key role in providing flawless support for all shipments within the Fisher Clinical Services 'FCS' Network and handling Clinical Site to Patient shipment requests.

Job duties and responsibilities:

• Support the success of the Credo reuse programme.
• Develop shipping documents in accordance with GDP or equivalent experience.
• Follow all departmental and company appliable SOPs, WIs, and other compulsory items.
• Receive calls/emails and record issues from internal Distribution Project Management group, external clients, and investigator sites globally.
• Ensure all calls/emails are managed through to resolution while providing exceptional customer service.
• Proactively track and trace orders to ensure on-time delivery within FCS service level agreement.
• Perform client reporting and order data entry with high attention to detail.
• Actively participate in team meetings, conference calls, and operations meetings.
• Support cross-functional business process improvement activities as required.
• Notify the Supervisor promptly about any urgent matters that require attention.
• Complete compulsory training in SuccessFactors and ThermoU.
• Operate in line with departmental SLAs.
• Understand the importance and sensitivity of data being handled.

• Excellent customer service.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Knowledge of distribution track and trace is an advantage.
• Process analysis skills suitable to collect/analyze data leading to proposed process improvement.
• Problem-solving skills.
• Flexibility and adaptability.
• High attention to detail.
• Ability to prioritize workload and meet timescales.
• Ability to work under pressure and support others within the team.
• Good communication skills, both internally and externally, verbally and written.
• Experience of remote working!