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Thermo Fisher Scientific

Coordinator- Global Logistics Helpdesk: Remote UK


Work Schedule
Standard (Mon-Fri)

Environmental Conditions

Job Description

Position Summary:

Thermo Fisher Scientific Inc. is seeking a Coordinator- Global Logistics Helpdesk to join our world-class team. This is a remote UK administrative role that offers a unique opportunity to support the Fisher Clinical Services business within the CTD division of Thermo. As a Coordinator, you will play a key role in providing flawless support for all shipments within the Fisher Clinical Services 'FCS' Network and handling Clinical Site to Patient shipment requests.

Job duties and responsibilities:

  • Support the success of the Credo reuse programme.
  • Develop shipping documents in accordance with GDP or equivalent experience.
  • Follow all departmental and company appliable SOPs, WIs, and other compulsory items.
  • Receive calls/emails and record issues from internal Distribution Project Management group, external clients, and investigator sites globally.
  • Ensure all calls/emails are managed through to resolution while providing exceptional customer service.
  • Proactively track and trace orders to ensure on-time delivery within FCS service level agreement.
  • Perform client reporting and order data entry with high attention to detail.
  • Actively participate in team meetings, conference calls, and operations meetings.
  • Support cross-functional business process improvement activities as required.
  • Notify the Supervisor promptly about any urgent matters that require attention.
  • Complete compulsory training in SuccessFactors and ThermoU.
  • Operate in line with departmental SLAs.
  • Understand the importance and sensitivity of data being handled.

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  • Excellent customer service.
  • Proficiency in Microsoft Office (Word, Excel, and Outlook).
  • Knowledge of distribution track and trace is an advantage.
  • Process analysis skills suitable to collect/analyze data leading to proposed process improvement.
  • Problem-solving skills.
  • Flexibility and adaptability.
  • High attention to detail.
  • Ability to prioritize workload and meet timescales.
  • Ability to work under pressure and support others within the team.
  • Good communication skills, both internally and externally, verbally and written.
  • Experience of remote working!

Knowledge and exposure to logistics is desirable but not essential. Full training will be given to the right candidate.

Thermo Fisher Scientific Inc. is an equal opportunity employer and offers reasonable accommodations to job seekers with disabilities. We value diverse experiences, backgrounds, and perspectives. Apply today and #StartYourStory with us! Visit our website at

Job ID: ThermoFisher-R-01231056
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program