Details
Description
Job Role & Responsibility/Designation
Quality and Process Excellence Lead
Delivery Process/ Function Name
Quality
Educational Qualification
BE / B Tech/ MBA/ B.Stat from a Premier Institute
Skills ( Must Have)
• Program management & change management
• Problem solving tools/ analytical skills
• Excellent communication / interpersonal, facilitation skills
• High energy level, confident, assertive and team player
Experience ( Minimum)
• Consulting Experience
• Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience.
• Experience of managing team of quality practitioners.
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- Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering
• Consulting experience in Shared Services Set up/BPO space is desirable
Job Description
• Responsible for driving quality initiatives for Wipro / Client Accounts.
• Working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes
• Leverage business optimization & innovation tools & application for process re-engineering
• Benchmarking processes, Mgmt dashboard set up & building the best practices repository.
• Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
• Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
Any Other Remarks
Quality