Procurement Helpdesk Specialist

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Procurement Helpdesk Specialist will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Responsibilities:

• Ensures all incoming Procurement Services requests: PR to PO / Helpdesk queries / Chats are responded/treated on a day-to-day basis within the agreed SLA and accuracy;
• Meeting SLAs, Dashboard Reports, Escalation process;
• Methodical with a process orientated approach to work;
• Propose improvement initiatives - participate to quality improvement projects;
• Participate to meetings related to robotic process automation and propose improvement ideas for efficiency increase;
• Perform problem analysis, including root cause analysis for escalations;
• Create different reports for Business / internal purpose;
• Provide support to end users & team members;
• Ensure adherence to process essentials and compliance to customer requirements;
• Provide training to new joiners;
• Organize (prepare documentation) and provide training to client key users & to client suppliers on regular & ad-hoc basis;
• Active participation to all client and internal projects/programs.

• Fluent in written and spoken English;
• Procurement domain knowledge;
• Helpdesk/Customer care experience
• Experience using Procurement systems (preferable Ariba, SAP, SRM) and ticketing tools (SNOW);
• Excellent customer service/communication skills;
• Highly Quality focused with excellent attention to details;
• Analytical thinking;
• Very good knowledge of Microsoft Excel;
• Proactivity: assume responsibility, actively involved;
• Ability to keep tight deadlines, planning and organizing capacity;
• A bachelor's degree in any stream.

• Competitive salary with attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Relocation package for candidates outside of TIMIS county;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Professional development through a variety of training programs (hard/soft skills);
• BOOKSTER opportunities;
• Nice designed and central business office;
• Coffee and tea on the house;
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.