Role Purpose
• Lead all kinds of Mortgage Servicing functions, work closely with internal compliance SPOCs to ensure contractual compliance requirements are being adhered.
• Drive productivity and quality in the team
• Coordinate the execution of client audits and examinations under the direction of Risk and Control Manager and in collaboration with the Corporate Compliance and Licensing Managers.
• Provide response to clients and/or vendor due diligence requests. Ensure oversight of audits and examinations.
• Timely file all required reports, documents, and other applicable time sensitive requirements. Drive toward process efficiencies.
• Conducting Process, Function and ISMS audits & Driving Audit & Risk closures in the process
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• Identify risk & compliance issues and assisting in mitigating risks. Define Risks That Matter with each Process, along with the Process Management, Focus on "Risk That Matters" - RTM and develop action plans for mitigations
• Continuous Risk & Compliance management of processes. Supporting process owner in managing process and information security risk and ensuring contractual compliance
• Constantly monitoring, analyzing and reporting out on Risks and Compliance issues for Site and all processes in Location as well vertical
• Check on adherence to legal / contractual / business process and relevant international laws and applicable industry regulations
• Ensure implementation of controls and restrictions based on any other standard as applicable
• Investigating information security incidents reported and submitting report with corrective & preventive recommendations
• Determine the Root Cause of failure in case of any incident and work to put in place Corrective and Preventive measures
Skills :
• Experience and domain expertise in US Mortgage Servicing Operations
• Should have Manager Level experience of managing a team of 50+ analysts and team leads with multiple queues.
• Demonstrate connect with coworkers and clients to resolve Operations/compliance issues and drive day today operations.
• Attention to detail and ability to independently multi-task work to completion.
• Possess at minimum a basic knowledge and understanding of laws relevant to Credit Data and related services involved in mortgage servicing
• Desirable Skills - Proficiency and experience in Analytics/ Investigations.
• Effective planning, scheduling & implementation skills
• Ability to conduct internal audits and co-ordinate with audit teams
• Ability to interact with Top Management and Client
• Strong verbal and written communication skills
• Strong MS Office (Word & Excel)
Mortgage( Active/ Default Servicing)