Enterprise Architect

Role: ServiceNow Architect

Job Description
The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. The general scope of the work for this position is as follows:

• Understands technical and functional design requirements for ServiceNow
• Collects information to determine, document and agree with customer requirements for the ServiceNow platform
• Provide High Level Design and technical solutions for ServiceNow implementation
• Design ServiceNow solutions to support best practice processes to deliver clients business requirements
• Creates workflow and web prototypes for client engagements with the ability to organize and present ServiceNow related findings in meetings with clients
• Designs, codes, and tests technical solutions for ServiceNow implementations independently
• Well versed with integrations with hands on experience in designing and configuring Mid server, web services, email and similar integration technology with ServiceNow.
• Administer and troubleshoot issues with ServiceNow instances.
• Encourages and actively develops best practices, points of view, concept of operations and white papers for consumption within the project team and practice
• Active role in managing engagements and ensuring continuity for customer from pre-sales to delivery