Content Moderator (onsite Austin GEM))

Hours: Mon-Fri 9-5pm CT or 10-6pm CT

Position Summary:

The Content Moderator willcarefully examine diverse content formats (text, images, videos & audios) to identify and flag issues such as factual inaccuracies, harmful or offensive language, biased or discriminatory content and any potential violations as per policy. Ensure the accuracy, relevance, and coherence of content generated by our AI models. Ensure the accuracy, relevance, and coherence of content generated by our AI models. Accurately label and categorize content to improve the performance of machine learning algorithms. Keep abreast of the latest AI trends, ethical guidelines, and industry best practices.

Additional Job Duties:

• English Communication (Written & Spoken): Clearly and concisely communicate findings, recommendations, and concerns in written reports and documentation.
• English Comprehension: Read/Listen and understand complex technical documentation/ AI generated content and research papers related to AI models.
• Learnability and Flexibility: Quickly grasp new concepts and adapt to evolving AI technologies and methodologies.
• Execution and Organization: Work systematically and efficiently to meet deadlines and deliver high-quality evaluations.
• Adaptability and Ambiguity Tolerance: Thrive in dynamic and uncertain environments, effectively navigating complex and evolving challenges.
• Stress Tolerance (Resilience): Maintain composure and productivity under pressure, effectively managing competing priorities.
• Analytical Decision Making: Critically analyze data and information to make informed and objective assessments.
• Attention to Detail: Meticulously examine model outputs to identify subtle biases, errors, or potential risks.
• Emotional and Social Awareness: Understand the potential societal impact of AI models and consider diverse perspectives.
• General Awareness: Stay informed about current trends, best practices, and ethical considerations in AI development and deployment.
• Content Moderation Simulation: Assess potentially sensitive or harmful content with objectivity and in accordance with established guidelines.

Requirements:

• HS Diploma or GED
• Familiarity with AI concepts and machine learning
• Strong attention to detail and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Preferences:

• Bachelor's degree in English or related fields
• Experience in content moderation/Voice Call Center or quality assurance

Mandatory Skills: Content Moderation.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.