Administrator - L3

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Windows Admin-L2

Role Purpose

The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction

• Key responsibilities
  
  
  • Manage and administer Windows Server environments, including server installations, configurations, and maintenance.
  • Assist in the management of Azure cloud services, including virtual machines (VMs), Azure Active Directory, networking, storage, and resource management.
  • Perform regular monitoring, troubleshooting, and performance tuning of Windows Servers and Azure services.
  • Implement and manage Azure security features, windows firewalls, and access controls NSG/Storage.
  • Provide L2 support for Windows Server and Azure-related issues raised by users or other IT teams.
  • Handle patch management, backup, and disaster recovery, ASR procedures for cloud-based infrastructure.
  • Collaborate with L3 teams on escalated issues and participate in root cause analysis.
  • Support IT infrastructure audits and security compliance initiatives.
  • Document configurations, processes, and resolutions for systems and applications.
  • Assist with the planning and implementation of new system upgrades, migrations, and projects.
  
  Required Skills & Qualifications:
  
  
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of hands-on experience in Windows Server administration (Windows Server 2012/2016/2019/2022).
  • Experience in Azure infrastructure, including VM provisioning, networking, storage, and security.
  • Proficiency in Active Directory, Group Policy, DNS, DHCP, and file-sharing protocols.
  • Familiarity with Azure Active Directory, Identity and Access Management (IAM), and Azure AD Connect.
  • Solid understanding of networking concepts, including TCP/IP, VPNs, DNS, firewalls, etc.
  • Experience with monitoring tools like Azure Monitor, System Center Operations Manager (SCOM), or similar.
  • Strong troubleshooting and problem-solving skills with the ability to work under pressure.
  • Excellent communication skills, both written and verbal, for coordinating with internal teams and users.
  
  Preferred Skills:
  
  
  • Microsoft Certified: Azure Administrator Associate or other relevant certifications.
  • Experience with automation tools like PowerShell, Azure Automation, Devops , or similar.