Desktop L2
• Resource should have 6 month to 1 years' experience.
• Troubleshooting & fixing desktop/laptop OS, e-mail client, printer/scanner, print queue related £2 level issues
• Creating OS images to reduce the OS deployment time
• Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Escalation handling
• Desktop/Laptop Inventory management
• Mentoring FMSS teams unresolved issues
⚫Leading the FMS Team in absence of Team Leader
•Ability to quickly analyze & diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
• Problem determination and resolution within SLA's
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Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills & keep them updated
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willingness to travel to different locations on short team. (Travel and location flexibility)
Willing to Work on Shifts based on the projects need
Desktop Support