ServiceNow Administrator

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

• Automates common business processes using ServiceNow Flow Designer
• Knowledge of ServiceNow modules, including incident management, Change management, FSM; CSM; PPM, Service Catalog, other ITSM Modules
• Stay up to date with ServiceNow best practices, new features, and industry trends, and make recommendations for continuous improvement.
• Ability to demonstrate experience in ServiceNow Platform development, Including Scripting (JavaScript, Angular JS; GlideScripts, HTML) UI customization and integration (REST, SOAP, Oracle DB).
• Excellent communication and collaboration skills, with the ability to work effectively in a cross functional team environment.
• Configure import sets and transform maps to map external data fields to internal data fields sets.
• Knowledge of continuous integration and continuous delivery (CI/CD) practices and tools
• Responsible for building and configuring ServiceNow UI policies, actions, scripts, pages, and business rules.
• Performs data management functions including importing and exporting, archiving data within the database and configuring fields and tables
• Configures various settings that control form functionality and performance
• Develops user friendly catalog items with experience writing orchestration workflows enabling self-service.
• Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects/Incidents, and stories
• Assists in the maintenance and administration of user-profiles including groups and role management
• Follows ITSM processes for Incident, Request and Change management process
• Maintains system documentation for configuration and troubleshooting of known issues
• Analyzes incidents to identify application and system problems and possible solutions in a timely and accurate manner

• Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
• Participates in Agile ceremonies to understand deliverables and timelines for admin activities
• Possesses working knowledge of Service Now core fields like records and tables
• Uses workflows to handle various processes from different customers.

• Knowledge of ServiceNow ATF capabilities and limitations; experience in test management tools and methodologies
• Collaborate with team and stakeholders to define data policies and establish data governance standards within the ServiceNow platform; configure data policies needed for governance.
• Design and develop custom user interfaces using CSS; optimize CSS code for performance, scalability and maintainability
• Bachelor's degree in computer science or an IT related degree
• a combination of education, training, and experience may be considered in lieu of a degree.
• Ability to build tables, add new fields, vie/dashboards, form creation.
• Has knowledge of using UI (user interface) and navigation system with the framework.

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program