Desktop Support Engineer

Roles & Responsibilities:

• Knowledge on configuration of Operating Systems Laptops / Desktops.
• Knowledge on functional and technical support, troubleshooting and diagnosing hardware and software problems with laptops/Desktops.
• Troubleshooting all types of Hardware, software & Network LAN related issues where in providing good support for internal clients of the Organization.
• Installation and configuration of network Printers.
• Proficient in troubleshooting network and maintaining network.
• Performing Change management whenever rise a ticket
• Preparing Daily Reports, fortnight and Monthly reports
• Attend up-time calls and solve the issues at the earliest to meet the customer SLA
• Handling the escalations from the costumers
• Assembling, hardware up gradation troubleshooting.
• Windows maintenance, dual booting, upgrade & update the windows.
• Disk Management, partitions.
• Printer installation and troubleshooting.
• Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order spares replacement, O/S, hard disk data recovery, Data copy, software & drivers installation.
• Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance.
• Monitoring helpline portal in the core responsibility of all shift engineers and not a single ticket should get violated,