Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.
It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
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Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Position Summary
The Practice Assistant is responsible for supporting leaders (Partners, Associates, other, C-levels, Directors and Senior Managers/Managers) in day to day work. The assistance given is related but not limited to drafting of legal letters, expense documents, creating presentations and reports, new business intake forms, calendar management and logistical coordination.
They are also expected to participate in departmental initiatives related to training, quality, overall administration and business development, track daily productivity, generate reports, analysis and provide recommendations where needed
Our Practice Assistants work with a variety of offices and culture across Asia, EMEA and Americas (46 offices), adapting to their individual and cultural needs, and increasing these leaders' capability and capacity to do their work while maintaining a very high level of efficiency and accuracy.
The Office Operations Team is structured to collaborate and work as a unit alongside the Firm's Office Operations key contacts across all global offices to provide a high quality, client service experience. The Analyst should demonstrate flexibility by actively seeking to improve working processes, anticipate needs and take action accordingly with the guidance of his/her immediate leader.
Duties and Accountabilities 1
Core Processes
Communication
- Effectively manage conversations with internal clients through emphatic listening
- Understand the primary needs of end users and offer recommendations
- Conduct routine test calls for contacts ensuring proper call routing as necessary
- Escalate and respond to technical issues and service challenges
- Demonstrate proficiency in the use of the Firm's software programs including but not limited to Microsoft Applications (Outlook, Word, Excel, PowerPoint), Cisco Telephone System, Intranet Navigation, and the use of office equipment such as PDF Scanners, copiers, and video conferencing units
- Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues and workarounds
- Ensure all restricted information, matters, issues, and personal effects of all principals are treated with utmost confidentiality
- Enable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely manner