Strategic Account Manager

STRATEGIC ACCOUNT MANAGER / HYBRID / LONDON BRIDGE / PERMANENT / £60,000-£65,000 PLUS BENEFITS

About the Team / Role

Every business is different. The global travel industry is vast and varying. There are challenges and opportunities for every travel company - whether they're just starting out or are well-established. But at the heart of it all are payments. And that's where we come in.

The Strategic Account Manager is responsible for supporting the Strategic Account Director in managing the most important strategic customer accounts in the Travel business at WEX.

The Strategic Account Manager will be an expert in our process, systems and platforms and collaborate with other internal teams to deliver on client expectations. In collaboration with the Strategic Account Director, the Strategic Account Manager must build and maintain a strong relationship with the client. The successful role holder will support the operational needs of all key client matters and work within the client to ensure deadlines are met.

• Highly competitive salary between £60,000-£65,000 (dependant on experience)
• Annual company bonus
• 40 hour week - Monday to Friday, no evenings or weekends
• Hybrid working (2-3 days per week in London Bridge office)
• Industry leading pension scheme
• Private Medical
• 25 days plus bank holidays - with the opportunity to purchase additional holidays
• Life assurance
• Income Protection
• Gym Flex membership
• Discounts & perks platform
• Employee wellbeing

• Develop a solid, trusting and mutually beneficial relationship between the client and WEX.
• Daily interactions with customers
• Develop a complete understanding of the customer's needs across their organisation
• Respond in a timely manner to all of the client's operational needs to provide outstanding customers service
• Manage communications between the client and internal teams
• Regular meetings face to face with customers
• Analyse client data to improve service to the client
• Meeting all agreed upon client needs and deliverables according to proposed timelines.
• Looking for account growth opportunities

• Previous experience in relationship management or account management, preferably within the payments or financial services industry
• Fluency in English and one other European language is highly desirable
• Willingness to travel extensively across the EMEA region
• Understanding or willingness to understand API
• Excellent communication and interpersonal skills with the ability to engage and influence within client organisations
• Ability to develop an in-depth understanding of the client and their operational needs and challenges
• Able to analyse data and sales statistics and translate results into better solutions and customer service
• Able to multitask, prioritise and manage time efficiently
• Goal-oriented, organised team player
• Self-motivated and self- directed
• Excellent verbal and written communications skills
• Strong problem solving capabilities
• Deep knowledge of the payments industry, with a focus on corporate payments and solutions, preferably in the travel industry
• Resilience and adaptability in a dynamic and competitive market environment