Strategic Account Manager

As our Strategic Account Manager, you'll guide our top large clients, making sure we hit revenue goals. You'll handle renewals and upsells, making both customers and the company more successful. Imagine being the architect of our client accounts, leveraging your strategic consultant skills to drive success. Your secret? Great people skills, with a focus on build partnerships that work for everyone. Your dedication to transforming challenges into triumphs leads to more favorable results for everyone involved.

If this sounds like you, and you live in the Pacific or Mountain time zone, apply today!

Responsibilities:

• Strategically and proactively manages large accounts to drive the right solutions, balancing the needs of the client with that of the business.
• Maintains and grows revenue base through upsells, account retention, and specifically improving financial gains at renewal.
• Creates renewal strategies and rate recommendations based on financial analysis and utilization data, with an eye on crafting solutions that are win-win.
• Manages pipeline with a 2+ year outlook and drives opportunities for revenue growth.
• Applies analytical skills and leads deal tactics based on comprehensive market knowledge, in collaboration with cross-functional peers.
• Creates effective presentations and conducts impactful business reviews that help existing customers understand the value our products.
• Acts as the primary point of contact, liaises between the customer and internal teams to ensure exceptional customer experience.
• Through effective collaboration, coordinates the account service and successfully develops high-quality partnerships with external stakeholders.
• Resolves customer concerns timely and brings creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholders.
• Other duties as assigned or requested.

• 2+ years of related experience with bachelor's degree. Experience in lieu of degree will be considered.
• Presently resides within Pacific or Mountain Time Zone, with preference for candidates in California.
• Ability to travel throughout California, up to 50%, including overnight, use of personal car and ability to sustain expenses until reimbursed.
• Advanced business math and analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolio.
• Excellent consultative selling and negotiation skills with the ability to influence decision makers.
• Strong time management skills and experience with simultaneously managing overlapping projects under tight deadlines.
• Skilled at working independently, demonstrated resourcefulness and requiring little oversight.
• Excellent communication skills, both written and verbal with special emphasis in formal business presentations.
• Advanced problem-solving skills with ability to work cross-functionally to resolve issues and generate results.
• Outstanding attention to detail and strong organizational skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce).

• Active State life and health producer license or ability to renew this license within 90 days of employment is required; must maintain license through completing continuing education requirements.
• Active Driver License, valid and in-state.

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within