About the role:
- Wells Fargo is seeking an Operations Associate Manager. This job is responsible for activities that support the operational infrastructure, performance, and efficiency.
- Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
- Ensure timely completion, quality and compliance within the operation area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to senior management
- Provide training, performance, evaluation and coaching of less experienced team
- Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
- Leverage interpretation of policies, procedures, and compliance requirements
- Collaborate and influence all levels of professionals including senior managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Want more jobs like this?
Get Education jobs in Bonifacio Global City, Philippines delivered to your inbox every week.
- Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Leadership experience
- Bachelor's degree holder, preferably business course - Banking, Accounting & Finance, or other related discipline
- Over five (5) years of people management experience in Sanctions Screening Operations
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Strong attention to detail and accuracy skills
- Ability to work effectively in a team environment
- Knowledge and understanding of Office of Foreign Asset Control (OFAC) compliance
- Knowledge on Message types like SWIFT, FED WIRE, CHIPS, Telex, ISO and IntelliTRACS system an advantage
- Fluent in both verbal and written communication skills
- Proven management skills with ability to analyze issues and provide solution in a tactful manner
- Ability to work independently and provide support on flexible hours/working days
- Demonstrated leadership and interpersonal skills
- Well organized, proactive, constructive, and capable to motivate teamwork
- Transition/Process migration experience in a shared service environment
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Knowledge in transaction management (preferable)
- Interbank network; Payment network systems; Management of cut-off times
- Required to monitor any wires that are in the queue
- Work directly with Fircosoft and trust sanctions filter
- Utilize World Check/Lexis Nexis screening tools to complete any transnational analysis needed
- Complete any AD HOC screening requests
- Transaction workflow (SWIFT and SEPA)
- Proficiency in computer skills (MS-Office).
- Able to perform shift work (incl. Night Shifts) and report on PHL public holidays if fall on Mondays to Fridays including Christmas and New Year's Eve
- Amenable to work full-time onsite, Monday - Friday, Five/NEO, BGC, Taguig City
- In scope - 10 day Required Absence Policy due to Sensitive Position
24 May 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.