About this role:
Wells Fargo is seeking an Operations Associate Manager.
In this role, you will:
- Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance.
- Ensure timely completion, quality, and compliance within the operation area.
- Work independently on moderately complex issues and projects.
- Identify opportunities for process improvement and risk control development and escalates issues to senior management.
- Provide training, performance, evaluation and coaching of less experienced team.
- Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management.
- Leverage interpretation of policies, procedures, and compliance requirements
- Collaborate and influence all levels of professionals including senior managers.
- Lead team to achieve objectives.
- Manage allocation of people and financial resources for Operations.
- Mentor and guide talent development of direct reports and assist in hiring talent.
- Identify and recommend opportunities for process improvement and risk control development within the Operations functional area.
- Develop and implement business unit strategies.
- Provide expertise for technical, operational and processing functions related to business unit.
- Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables.
- Lead team to achieve objectives.
- Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes.
- Develop and guide a culture of talent development to meet business objectives and strategy.
- Manage transitions and migrate additional processes from US.
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- 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Experience of more than 5 years in commercial real estate banking.
- 3+ years of leadership experience.
- Strong analytical skills.
- Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences.
- Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.
- Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Leadership experience.
- Master's Degree in Accounting & Finance or related discipline.
- Any professional Finance/Accounting/Economics certification would be a plus.
- Fluency in English and excellent communication and collaboration skills in diverse.
- environments.
- 8+ years of Financial/banking services industry experience.
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.