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About this role:
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Wells Fargo is seeking Loan Servicing Representatives to join the Total Loss Team in our Auto Operations group. This team provides assistance to customers involved in a total loss, who may or may not have GAP insurance.
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Support a variety of loan servicing tasks, including processing customer informational letters, reviewing loan origination and insurance documents, and applying customer refunds as appropriate
- Identify opportunities for improvement within loan servicing processes and recommend solutions
- Provide excellent customer service at all points of contact
- Manage a pipeline of work to ensure service level agreements (SLAs) are met
- Compile all necessary documents related to aftermarket products and/or GAP claims, such as purchase orders, contracts, insurance documents, customer account transaction history, vehicle invoice, etc.
- Respond to written and phone inquiries from customers, GAP administrators, dealerships, insurance companies, and internal business partners, related to various loan servicing functions
- Regularly receive direction from Loan Servicing supervisors
- Perform moderately complex administrative, transactional, operational, and/or customer support tasks
- Provide guidance to less experienced peers
Required Qualifications:
- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Prior experience within auto operations
- Financial and/or Insurance industry experience
- Ability to manage a high-volume pipeline of work from assignment to completion
- Strong telephone etiquette skills, including proficiency in managing both inbound and outbound calls
- Customer service focus with the ability to address and resolve moderately complex issues
- Intermediate Microsoft Office skills, including MS Excel
- Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
- Proven analytical skills with the ability to exercise independent judgment
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Effective time management experience and the ability to meet deadlines
- This position is not eligible for Visa sponsorship
- Willingness to work onsite at location listed
- This position offers a hybrid work schedule
- Ability to work additional hours as needed
- 2501 S Price Road - Chandler, Arizona 85286
19 May 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.